Career Opportunity: Patient Advisor

3 weeks ago


St Albans, Hertfordshire, United Kingdom Optical Express Group Full time

Job Title: Patient Advisor

Location: St Albans

Hours: Full time, 40 hours per week

Salary: £24,000, bonus & benefits, full training will be given

About the Role:

At Optical Express Group, we are focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.

As a Patient Advisor, you will be part of a team that works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

Key Responsibilities:

  • Building strong relationships with our patients
  • Performing diagnostic eye scans (full training will be provided)
  • Confidently relaying patient information to the optometrist to ensure a smooth patient journey
  • Maintaining patient records with accurate and up-to-date information
  • Arranging affordable finance options to suit each individual patient
  • Scheduling patients' consultations and surgeries with our optometrists and surgeons

Requirements:

  • Driven and passionate with a willingness to succeed
  • Excellent written and verbal communication skills
  • Strong negotiation skills
  • Self-motivated to work with and without supervision
  • Strong organisational skills
  • Commercially aware while providing world-class customer service

What We Offer:

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days' annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

About Us:

Optical Express Group is a leading provider of eye care services. We are committed to delivering exceptional patient care and outstanding clinical outcomes.

We are looking for a talented and motivated individual to join our team as a Patient Advisor. If you are passionate about delivering excellent patient care and have a strong desire to succeed, we would love to hear from you.



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