Career Opportunity: Patient Advisor
3 weeks ago
Job Title: Patient Advisor
Location: St Albans
Hours: Full time, 40 hours per week
Salary: £24,000, bonus & benefits, full training will be given
About the Role:
At Optical Express Group, we are focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.
As a Patient Advisor, you will be part of a team that works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.
Key Responsibilities:
- Building strong relationships with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up-to-date information
- Arranging affordable finance options to suit each individual patient
- Scheduling patients' consultations and surgeries with our optometrists and surgeons
Requirements:
- Driven and passionate with a willingness to succeed
- Excellent written and verbal communication skills
- Strong negotiation skills
- Self-motivated to work with and without supervision
- Strong organisational skills
- Commercially aware while providing world-class customer service
What We Offer:
- An industry-leading salary plus excellent bonus potential
- State-of-the-art, modern working environments
- 29 days' annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
About Us:
Optical Express Group is a leading provider of eye care services. We are committed to delivering exceptional patient care and outstanding clinical outcomes.
We are looking for a talented and motivated individual to join our team as a Patient Advisor. If you are passionate about delivering excellent patient care and have a strong desire to succeed, we would love to hear from you.
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