Customer Service Representative

2 weeks ago

Stockport, Stockport, United Kingdom LSH Auto Full time

We are seeking a highly skilled Contact Centre Agent to join our Customer Experience Centre at LSH Auto, based in Stockport.

This is a full-time role, office based, with a 40-hour working week.

The successful candidate will be required to work a Monday to Saturday rota.

The key responsibilities of this role include:

  • Handling all telephone and online enquiries, ensuring that the brand is represented appropriately and meeting customer expectations wherever possible.
  • Working to individual and team KPIs to achieve exceptional customer service levels.
  • Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
  • Responding to all customer contacts in a friendly and timely manner, recording all information required to support on-going customer relationship management.
  • Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
  • Maximising opportunities to up sell specified products, such as Service Care.
  • Adhering to policies and procedures at all times.

The ideal candidate will have:

  • Customer service experience.
  • Service booking/reception experience.
  • A desire to succeed and achieve exceptional results.
  • Excellent sales skills.
  • PC literacy.
  • Problem solving abilities.
  • The drive to build customer rapport.
  • Ability to handle pressure working in a busy call centre environment.

We offer a range of benefits, including:

  • Colleague Referral Scheme (£500 - £1000).
  • A range of Mercedes Benz training and leadership programmes.
  • Platinum Plus Rewards Scheme.
  • Colleague Car Purchase Scheme.
  • Eye care Vouchers.
  • Life Assurance (4 x annual salary).
  • 31 days holiday (including bank holidays), rising to 38 days with length of service.
  • Wellbeing Support.
  • Company Pension.
  • Full uniform provided.
  • On site gym.

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