Client Relations Advisor

7 hours ago


Leeds, Leeds, United Kingdom Secom PLC Full time

About the Role

We are seeking a highly motivated and detail-oriented Client Relations Advisor to join our team at Secom PLC. As a key member of our operations team, you will play a crucial role in ensuring the delivery of exceptional customer service and support to our clients.

Key Responsibilities

  • Respond to and resolve customer inquiries and issues in a timely and efficient manner
  • Update our operating system with accurate and comprehensive information, logging all customer requests and incidents
  • Conduct cross-referencing and verification of information using our operating platform to ensure data accuracy and consistency
  • Coordinate daily activities and optimize routes through map-based planning on our operating platform
  • Ensure the achievement of daily targets by effectively managing and prioritizing tasks
  • Plan and organize the diary to meet both company and client expectations
  • Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients
  • Perform cross-referencing of our operating platform to ensure accurate and up-to-date information
  • Efficiently handle and resolve reactive requests within specified timescales
  • Communicate daily handovers to management and fulfill any additional reporting requirements
  • Enforce health and safety standards, promote a safe working environment, and complete all required e-learning modules to maintain compliance

Requirements

  • Excellent IT skills
  • Attention to detail
  • Problem-solving skills
  • Logical thinking
  • Team working
  • Creative approach
  • Strong work ethos
  • Interpersonal skills
  • Customer care skills
  • Administrative skills
  • Co-operative attitude

Education Requirements

  • GCSE or equivalent English (Grade C or grade 4 or above) essential
  • GCSE or equivalent Math (Grade C or grade 4 or above) essential

Additional Information

Secom PLC offers a competitive benefits package, including 21 days' holiday plus Bank Holidays. We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers.



  • Leeds, Leeds, United Kingdom Search Full time £25,000

    Client Relations Specialist Full Time, Permanent PositionBenefits of the Client Relations Specialist: Annual Leave: 25 days increasing to 28 days with tenure, in addition to public holidays Company pension contribution of up to 10% Employee discount program & Cycle to Work initiative Enhanced parental leave policies Group life insurance at 6 times your...


  • Leeds, Leeds, United Kingdom Mpeople Recruitment Yorkshire Full time

    Client Relations CoordinatorWorking Hours: Monday to Friday - 8 AM to 5 PMOverview:Our client, a reputable manufacturer, is in search of a skilled Client Relations Coordinator with a solid background in a comparable sector.Key Responsibilities:Deliver exceptional client service while meeting internal service performance metrics.Respond to client inquiries...

  • HR Advisor

    2 days ago


    Leeds, Leeds, United Kingdom GXO Logistics, Inc. Full time

    Job SummaryGXO Logistics, Inc. is seeking an experienced HR Advisor to join our team. As an HR Advisor, you will provide quality advice and consultancy support to line managers on employee relations, including managing discipline, grievance matters, and end-to-end support of the absence management process.Key ResponsibilitiesProvide expert advice and...

  • HR Advisor

    2 days ago


    Leeds, Leeds, United Kingdom GXO Logistics, Inc. Full time

    Job SummaryGXO Logistics, Inc. is seeking an experienced HR Advisor to join our team. As an HR Advisor, you will provide quality advice and consultancy support to line managers on employee relations, including managing discipline, grievance matters, and end-to-end support of the absence management process.Key ResponsibilitiesProvide expert advice and...


  • Leeds, Leeds, United Kingdom Keepmoat Full time

    Join Our Team as a Client Relations SpecialistWe are thrilled to announce an opportunity for a Client Relations Specialist to become a vital part of our dedicated Customer Care Team.Role Overview: The primary objective of this position is to deliver a seamless and effective customer service experience. This involves engaging with clients, contractors, site...


  • Leeds, Leeds, United Kingdom Parker Jones Group Ltd Full time £28,000

    Parker Jones Group Ltd is actively looking for a Client Relations Coordinator to join our team, focusing on a National Building Maintenance contractor.In this role, you will facilitate effective communication, consultation, and administrative support between clients and customers regarding planned maintenance projects, specifically in kitchen and bathroom...


  • Leeds, Leeds, United Kingdom Secom PLC Full time

    About Secom PLCWe are a leading provider of security solutions, committed to delivering exceptional service to our clients. Our team is built on a foundation of hard work, support, and a passion for excellence.Our ValuesWe pride ourselves on being a trusted employer, with a track record of producing outstanding results from our staff. Our values are centered...


  • Leeds, Leeds, United Kingdom Secom PLC Full time

    About Secom PLCWe are a leading provider of security solutions, committed to delivering exceptional service to our clients. Our team is built on a foundation of hard work, support, and a passion for excellence.Our ValuesWe pride ourselves on being a trusted employer, with a track record of producing outstanding results from our staff. Our values are centered...


  • Leeds, Leeds, United Kingdom Fuel Card Services Full time

    Client Relations SpecialistWe are seeking a dedicated Client Relations Specialist to join our dynamic team. In this role, you will be instrumental in fostering and nurturing robust connections with our esteemed clientele. Your primary objective will be to enhance customer loyalty and drive profitability, particularly focusing on our cutting-edge Electric...

  • Client Advisor

    3 days ago


    Leeds, Leeds, United Kingdom GB001 Marsh Ltd Full time

    About GB001 Marsh LtdGB001 Marsh Ltd is a leading insurance broker and risk advisor, serving commercial and individual clients with data-driven risk solutions and advisory services.Job SummaryWe are seeking a highly organized and detail-oriented Client Advisor to join our successful team in the Credit Specialities market. As a Client Advisor, you will be...

  • Client Advisor

    3 days ago


    Leeds, Leeds, United Kingdom GB001 Marsh Ltd Full time

    About GB001 Marsh LtdGB001 Marsh Ltd is a leading insurance broker and risk advisor, serving commercial and individual clients with data-driven risk solutions and advisory services.Job SummaryWe are seeking a highly organized and detail-oriented Client Advisor to join our successful team in the Credit Specialities market. As a Client Advisor, you will be...


  • Leeds, Leeds, United Kingdom NSS Full time

    Client Relations Specialist at NSS GroupPart of the Customer Service Cleaning DivisionAnnual Salary: £22,000This position is ideal for you if you...Are seeking a fresh opportunity with defined career advancement?Enjoy working in a supportive and friendly atmosphere?Are eager to contribute innovative ideas and witness their implementation?


  • Leeds, Leeds, United Kingdom NSS Full time

    Client Relations Specialist at NSS GroupPart of the Customer Service DivisionAnnual Salary: £22,000This role is ideal for you if:You are seeking a fresh opportunity with defined pathways for career advancement.You enjoy working in a supportive and welcoming team atmosphere.You are eager to contribute innovative ideas and witness their implementation.

  • Client Advisor

    2 weeks ago


    Leeds, Leeds, United Kingdom GB001 Marsh Ltd Full time

    About GB001 Marsh LtdGB001 Marsh Ltd is a leading insurance broker and risk advisor, serving commercial and individual clients with data-driven risk solutions and advisory services.Job SummaryWe are seeking a highly organized and detail-oriented Client Advisor to join our successful team in the Credit Specialities market. As a Client Advisor, you will be...


  • Leeds, Leeds, United Kingdom Antalis Full time

    As a vital member of our innovative team, the Client Relations Executive position plays a key role in our expansion strategy; you will foster robust client partnerships, pinpoint growth avenues, and guarantee satisfaction with our state-of-the-art offerings.Key ResponsibilitiesDevelop and maintain client relationships to comprehend their requirements.Enhance...


  • Leeds, Leeds, United Kingdom Fawkes & Reece (North) Full time

    Client Relations SpecialistJoin Fawkes & Reece (North) as a vital member of our customer service team, dedicated to guiding clients through their new home ownership experience.Key Responsibilities:As a Client Relations Specialist, your primary duties will include:Managing incoming calls to the department, ensuring all inquiries are documented and...


  • Leeds, Leeds, United Kingdom Rotork Full time

    Position OverviewThe Client Relations Specialist plays a pivotal role in managing daily interactions with clients, serving as the first point of contact for inquiries and requests.This role involves acting as a bridge to deliver information about products and services, addressing client inquiries, ensuring precise order processing, and maintaining...


  • Leeds, Leeds, United Kingdom Rotork Full time

    Job OverviewThe Client Relations Specialist plays a pivotal role in managing daily interactions with clients, serving as the first point of contact for inquiries and requests.This position acts as a vital link to deliver product and service details, address inquiries, execute precise order processing, and maintain activities, all while ensuring outstanding...


  • Leeds, Leeds, United Kingdom Zenith Full time

    Client Relations Specialist Are you passionate about delivering outstanding customer service and enjoy resolving issues while building connections? Join a company that appreciates your exceptional service abilities and provides a clear pathway for professional advancement. This is a fantastic opportunity within our dynamic Account Management team at Zenith....


  • Leeds, Leeds, United Kingdom Fawkes & Reece (North) Full time

    Client Relations Specialist Join Fawkes & Reece (North) as a vital member of our customer service team, assisting clients throughout their journey of home ownership. Key Responsibilities: Oversee the provision of materials and subcontractor services, ensuring that maintenance requests are effectively addressed. Collaborate with the Customer Care Manager and...