Client Relations Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Fawkes & Reece (North) Full time
Client Relations Specialist

Join Fawkes & Reece (North) as a vital member of our customer service team, assisting clients throughout their journey of home ownership.

Key Responsibilities:
  • Oversee the provision of materials and subcontractor services, ensuring that maintenance requests are effectively addressed.
  • Collaborate with the Customer Care Manager and Team Leader to ensure all issues are promptly followed up and resolved by the appropriate teams.
  • Maintain accurate records in the Customer Care log and monitor progress.
  • Regularly report defects to subcontractors to ensure timely resolution.
  • Coordinate the completion of defect works for housing associations.
  • Schedule appointments for suppliers, subcontractors, and site teams to address any latent building issues.
Qualifications and Skills:
  • Experience in the construction or house building industry is preferred.
  • Strong IT skills with proficiency in Microsoft Office applications (Word, Excel, Outlook).
  • Commitment to fostering diversity and inclusion within the workplace.
  • Flexibility in daily tasks and working hours is essential.
  • Willingness to travel to various development sites as required.
Additional Information:

This position may require occasional Saturday work from 09:00 AM to 01:00 PM.

We offer a competitive salary, annual bonus, contributory pension scheme, and a generous holiday package including 25 days of annual leave plus bank holidays. Additional benefits include a holiday purchase scheme, access to a discounts and benefits portal, ShareSave Scheme, and Cycle to Work Scheme.



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