Client Relations Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Rotork Full time
Job Overview

The Client Relations Specialist plays a pivotal role in managing daily interactions with clients, serving as the first point of contact for inquiries and requests.

This position acts as a vital link to deliver product and service details, address inquiries, execute precise order processing, and maintain activities, all while ensuring outstanding service to both internal and external stakeholders, from the initial request to the successful fulfillment and delivery of orders.

Key Responsibilities:

  • Handle a high volume of telephone and email correspondence.
  • Process orders with meticulous attention to detail and precision.
  • Ensure order entry accuracy and provide timely updates to both internal teams and external clients.
  • Serve as a liaison among clients and departments such as Sales, Production, Engineering, Supply Chain, and Quality Assurance.
  • Manage documentation, respond to client inquiries, and expedite order fulfillment.
Qualifications

Essential Skills:

  • Strong customer service abilities, including effective communication over the phone and active listening.
  • Ability to communicate professionally and effectively at all levels, adapting to various client personalities (verbal, written, and presentation skills).
  • Excellent organizational, problem-solving, and multitasking capabilities.

Desirable Skills:

  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Capability to comprehend technical specifications.
  • Demonstrated experience in customer support or service roles.
Additional Information

At Rotork, our mission is to ensure the seamless flow of essential services for future generations. For over sixty years, we have been a trusted partner in creating solutions that facilitate movement across various sectors.

From energy and water management to pharmaceuticals and food production, our innovations support the infrastructure that modern society relies upon.

We are recognized for our commitment to excellence in engineering, and we continuously strive to enhance our operations sustainably and safely.

As Rotork embarks on an exciting journey of transformation and growth, we invite you to be part of our mission to shape the future of our industry.



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