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Client Relations Specialist
3 months ago
Are you passionate about delivering outstanding customer service and enjoy resolving issues while building connections? Join a company that appreciates your exceptional service abilities and provides a clear pathway for professional advancement. This is a fantastic opportunity within our dynamic Account Management team at Zenith.
Located at our modern headquarters, this role offers a diverse and fulfilling experience, with a strong emphasis on customer engagement. You will not be restricted by a script; instead, your analytical skills will be challenged as each customer interaction presents a unique scenario, allowing you to demonstrate your expertise.
From the initial order to the final delivery and beyond, you will serve as the primary contact for clients in your portfolio. You will address a variety of inquiries through phone and email, becoming well-versed in topics ranging from order processing and pricing to addressing ongoing vehicle-related questions.
We offer a competitive compensation package, along with a variety of excellent benefits. Enjoy private healthcare after your probation period, an annual bonus, top-notch onsite facilities, and complimentary parking. Become part of our supportive, positive, and values-driven team, thriving in a contemporary work environment with a strong company culture.
Previous experience in customer service and managing multiple inquiries within tight deadlines is essential. Equally important are your confidence, innovative problem-solving abilities, proficient IT skills, a positive demeanor, and a collaborative team spirit.
Why Choose Zenith?
Zenith stands as the UK's leading independent vehicle leasing firm, and we are experiencing rapid growth. We have been recognized as 'Large Business of the Year' at the Yorkshire Post's Excellence in Business Awards, and we take pride in our achievements. We are committed to fostering an exceptional employee experience while delivering top-tier service to our customers.
Key Responsibilities:
- As the initial point of contact for clients seeking assistance, you will be the friendly voice that enhances their experience. Expect to manage phone calls and respond to email inquiries with professionalism and efficiency.
- You will gain expertise in customer agreements and policies, overseeing every aspect of the client journey, from vehicle ordering to post-delivery support. Your role will be crucial in ensuring a seamless and enjoyable customer experience.
- You will proactively manage your own caseload, engaging in meaningful conversations with clients rather than relying solely on impersonal emails. Your goal will be to foster lasting relationships and provide exceptional service throughout.
- You will establish strong and professional relationships with our network of suppliers, facilitating smooth bookings and inquiries to ensure outstanding service delivery for our valued clients.
Benefits Overview:
- Competitive salary up to £23,454
- Company bonus in addition to salary
- Flexible working arrangements after successful completion of the probation period
- 24 days of annual leave, increasing with tenure
- A day off for your birthday
- Generous pension contribution from Zenith (6.25%)
- Standard private medical insurance
- Life insurance coverage
- Access to our onsite and virtual GP services for you and your immediate family
- Onsite massage services
- Zenith AA breakdown assistance
- Excellent referral program for recommending friends
- Sports and social club for company/team activities
- Complimentary parking
- Onsite dining facilities
- Networks for equality, diversity, and inclusion
- Employee discounts through Perks at Work
Flexible Benefits Include:
- Options to buy or sell holidays
- Critical illness coverage
- Dental insurance
- Cash plan
- Cycle to work scheme
- Technology scheme
- Season ticket loans
If you are eager to be part of a thriving team within a busy and profitable organization, we look forward to hearing from you. Zenith is dedicated to promoting diversity and believes it is essential to our success. We are proud to be an equal opportunity employer, committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, perspectives, and skill sets.
