Client Service Delivery Manager

2 days ago


West Byfleet, Surrey, United Kingdom Nexgen Group Full time
About Us
Nexgen Group is committed to delivering exceptional service to our clients. We are seeking a highly skilled Contract Administrator to join our team and play a key role in achieving this goal.

We offer a competitive salary of £37,500 per annum, commensurate with experience, and a comprehensive benefits package including health insurance, pension scheme, and 25 days annual leave.

Job Summary
The successful candidate will be responsible for managing client relationships, resolving service-related issues, and ensuring delivery of services in accordance with client requirements and expectations.

Key Responsibilities
* Manage client relationships and resolve any service-related issues that may arise
* Liaise with sub-contractors to ensure delivery of services in accordance with client requirements and expectations
* Maintain accurate records and data within client portals
* Provide regular updates on key issues and performance metrics to internal stakeholders

Requirements
* Experience of working in a customer helpdesk or call centre environment
* Excellent communication skills, both verbal and written
* Proficiency in using CRM software and Microsoft operating systems
* Ability to work independently and as part of a team

What We Offer
Nexgen Group is a dynamic and supportive employer, offering a range of benefits, including health insurance, pension scheme, and 25 days annual leave.

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