Housing Officer

2 days ago


Basildon, Essex, United Kingdom G2 Recruitment Careers Full time
Job Title: Tenancy Management Officer

At G2 Recruitment Careers, we are seeking a highly skilled Tenancy Management Officer to join our team. As a key member of our housing services team, you will be responsible for managing a portfolio of properties, ensuring that tenants are adhering to the terms of their tenancy agreements.

Key Responsibilities:
  • Tenancy Management:
    • Manage a portfolio of properties, ensuring timely rent collection and addressing any tenancy breaches.
    • Conduct regular inspections of properties and estates to identify issues such as anti-social behaviour, maintenance needs, or tenancy breaches.
  • Rent Collection and Arrears Management:
    • Monitor rent accounts, ensuring timely collection of rent, and addressing arrears.
    • Liaise with tenants to resolve rent-related issues, and signpost them to financial support or debt advice services if necessary.
  • Supporting Tenants:
    • Act as the first point of contact for tenants, dealing with enquiries, complaints, and issues around repairs, maintenance, and neighbour disputes.
    • Assist tenants in sustaining their tenancies, which may include referrals to support services such as welfare benefits advice, health services, or employment and training opportunities.
  • Neighbourhood Management:
    • Work in partnership with other departments to maintain and improve neighbourhoods.
    • Identify issues within estates that may require improvement, from communal repairs to safety and security concerns.
  • Legal Actions and Enforcement:
    • Take legal action against tenants who breach their tenancy agreements, and work with other departments to enforce court orders.

We are looking for a highly motivated and organized individual with excellent communication skills and a passion for delivering excellent customer service. If you have a strong background in housing management and are looking for a new challenge, please apply today.



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