Technical Service Desk Analyst

2 days ago


Exeter, Devon, United Kingdom Venn Group Full time
About the Role

This Technical Service Desk Analyst position requires a strong background in IT support and excellent communication skills. As part of our team, you will be responsible for delivering first-class customer service to internal and external stakeholders.

Responsibilities:
  • Provide support for IT-related incidents and service requests, utilising remote access software to resolve issues efficiently.
  • Maintain a secure IT environment, ensuring that client access is limited to necessary permissions.
  • Log and prioritise IT incidents and service requests, capturing key details and updating the IT Service Management system accordingly.
  • Deliver effective First Line IT technical support, including print queue management and provision of essential information.
  • Administer user accounts for centralised IT applications, adhering to established Trust policies and procedures.
  • Escalate complex issues to Second Line support teams, monitoring progress against agreed-upon timelines and escalating where necessary.
  • Maintain accurate records of IT user updates, additions, and departures within the Trust's electronic directories.

The estimated annual salary for this role is approximately £31,212, based on an hourly rate of £15.05 via umbrella and a full-time schedule.


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