Front Desk Representative

15 hours ago


Exeter, Devon, United Kingdom Courtyard Exeter Sandy Park Full time
Job Description

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Courtyard Exeter Sandy Park. As a key member of our front office team, you will be responsible for ensuring that every guest has a memorable and enjoyable stay with us.

The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer service, and the ability to work well under pressure. If you are a team player who is eager to learn and take on new challenges, we encourage you to apply for this exciting opportunity.

About the Role:

  • Process all guest check-ins, verifying guest identity and form of payment, and assigning rooms as needed.
  • Provide accurate and friendly assistance to guests, answering questions and resolving any issues that may arise during their stay.
  • Manage cash handling duties, including processing payments, handling room charges, and balancing receipts.
  • Perform other tasks as required to ensure seamless operations of the front desk, such as updating computer systems and maintaining accurate records.

Requirements:

  • A high school diploma or equivalent is required; related work experience in hospitality or a similar industry is preferred.
  • Excellent communication and problem-solving skills are essential for success in this role.
  • You must be able to work a variety of shifts, including evenings, weekends, and holidays, and be available to respond to guest needs at any time.
  • A valid driver's license is not required but a reliable means of transportation is necessary.

Estimated Salary: £25,000 - £30,000 per annum, depending on experience and qualifications.



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