Customer Service Ambassador

17 hours ago


Exeter, Devon, United Kingdom Courtyard Exeter Sandy Park Full time
Role Summary

Courtyard Exeter Sandy Park is looking for a dedicated and enthusiastic Hotel Reception Coordinator to join our front office team. In this critical role, you will be responsible for providing exceptional customer service to our guests, managing the front desk, and performing various administrative tasks to ensure seamless operations.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure. If you are a motivated individual who is eager to take on new challenges and learn from our experienced team, we encourage you to apply for this exciting opportunity.

About the Position:

  • As a Hotel Reception Coordinator, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay with us is comfortable and enjoyable.
  • You will be responsible for processing guest check-ins, verifying guest identity and form of payment, and assigning rooms as needed.
  • Manage cash handling duties, including processing payments, handling room charges, and balancing receipts.
  • Perform other tasks as required to ensure seamless operations of the front desk, such as updating computer systems and maintaining accurate records.

Key Responsibilities:

  • Deliver exceptional customer service to our guests, responding promptly to their needs and resolving any issues that may arise during their stay.
  • Manage cash handling duties, including processing payments, handling room charges, and balancing receipts.
  • Perform other tasks as required to ensure seamless operations of the front desk, such as updating computer systems and maintaining accurate records.

Requirements:

  • A high school diploma or equivalent is required; related work experience in hospitality or a similar industry is preferred.
  • Excellent communication and problem-solving skills are essential for success in this role.
  • You must be able to work a variety of shifts, including evenings, weekends, and holidays, and be available to respond to guest needs at any time.
  • A valid driver's license is not required but a reliable means of transportation is necessary.

Estimated Salary: £26,000 - £32,000 per annum, depending on experience and qualifications.



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