Customer Service Ambassador

1 week ago


Exeter, Devon, United Kingdom Sainsbury's Full time
About Sainsbury's

Sainsbury's is a leading retailer that aims to make every customer's shopping experience exceptional. We are committed to providing high-quality products and services that exceed our customers' expectations.

Salary

The estimated annual salary for this role is around £20,000 - £25,000, depending on location and experience. In addition to the base pay, employees also receive a night shift premium of £2.45 per hour for shifts worked between midnight and 5am.

Job Description

We are seeking an Online Assistant to join our team in fulfilling customer orders and providing excellent customer service. As an Online Assistant, you will be responsible for:

  • Picking and packing online orders accurately and efficiently;
  • Providing top-notch customer service through phone, email, or in-store interactions;
  • Working collaboratively with colleagues to ensure seamless order fulfillment and customer satisfaction.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A keen eye for detail and ability to work accurately under pressure;
  • Excellent communication and interpersonal skills;
  • Ability to lift and move up to 15kg containers as required;
  • Basic computer literacy and familiarity with warehouse management systems.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and night shift premium;
  • A discount card offering 10% off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's every Friday and Saturday, and 15% off at Argos every payday;
  • Free food and hot drinks in all stores;
  • Generous holiday entitlement based on working hours;
  • Access to a range of discounts on gym memberships, restaurants, holidays, retail vouchers, and more;
  • Family leave benefits, including maternity and paternity leave;
  • A pension scheme with employer matching contributions;
  • A share scheme allowing you to buy Sainsbury's shares at discounted prices;
  • Wellbeing support through our Employee Assistance Programme.
Additional Information

Please note that while many roles may be temporary over the festive period, there may also be permanent opportunities available. Ensure you check the contract type and schedule hours before applying to confirm suitability. You must be at least 18 years old to work shifts earlier than 6am or later than 11pm. The school leavers age varies by country; please refer to the relevant government website for more information.



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