Service Desk Support Specialist

1 day ago


Exeter, Devon, United Kingdom Met Office Full time
About the Job

As a Service Desk Analyst at the Met Office, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive prompt and effective resolutions to their IT-related queries.

Job Description

Responsibilities include:

  1. Managing customer interactions via phone, email, and ServiceNow.
  2. Resolving IT issues and escalating complex problems to senior technicians.
  3. Collaborating with internal stakeholders to identify opportunities for process improvement.
Benefits

The Met Office offers a comprehensive package of benefits, including:

  • A competitive salary of around £28,500 per year.
  • A generous pension scheme, providing a comfortable retirement.
  • Flexible working options, allowing you to balance your work and personal life.


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