IT Technical Support Specialist

2 days ago


Exeter, Devon, United Kingdom RM Education Full time

Company Overview

R.M Education is a leading provider of education technology solutions, supporting over 10 million students worldwide. We work with 28,000 schools and nurseries in 115 countries to deliver innovative solutions that enhance educational outcomes.

We're committed to enriching the lives of learners at all stages of their development, from preschool to higher education and professional qualification. Our mission is to provide customer-centric solutions that make a meaningful impact on the education sector.

Salary

The successful candidate will receive a competitive salary of £30,000 - £35,000 per annum, plus benefits.

Job Description

This role provides an opportunity to join our onsite services team as an IT Support Engineer. As part of this team, you'll work collaboratively with colleagues to deliver first-class technical support to our education users. Your primary responsibility will be to assist the service desk with the delivery of our managed support service.

You'll provide technical assistance to school-based users, report service issues, and maintain and support desktop and mobile devices, including laptops, Chromebooks, and tablets. This role requires strong troubleshooting skills and the ability to communicate effectively with non-technical stakeholders.

Required Skills and Qualifications

  • Maintenance and support of desktop and mobile devices.
  • Basic wired and wireless networking and troubleshooting.
  • Image build and deploy tools – Microsoft and Apple devices.
  • Basic operational knowledge of Microsoft 365 and/or Google Workspace.
  • A working knowledge of ITIL methodology and use of IT service desk ticketing systems.

Benefits

R.M Education offers a comprehensive benefits package, including private medical healthcare, life assurance, and a Group Personal Pension Plan with higher contribution levels available. You'll also have access to a performance-related bonus scheme and opportunities for career progression and personal development.



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