Technical Support Specialist
6 days ago
In Technology Group is seeking a skilled ICT Technician to join our team in Edinburgh. This role offers a competitive salary of £25,000 - £32,000 per annum, making it an attractive opportunity for professionals looking to advance their careers in the education sector.
The successful candidate will be responsible for providing first and second-line ICT support to staff and students, maintaining and troubleshooting hardware and software issues across the network, and managing user accounts and permissions within a Microsoft environment. Additionally, they will assist in setting up and maintaining classroom technology and AV equipment, supporting project implementation, including network upgrades and software deployments, and collaborating with ICT teams across the trust, sharing best practices and resources. They will also document technical processes and update knowledge bases for internal use.
Key Responsibilities:
- Provide first and second-line ICT support to staff and students.
- Maintain and troubleshoot hardware and software issues across the network.
- Manage user accounts and permissions within a Microsoft environment.
- Assist in setting up and maintaining classroom technology and AV equipment.
- Support project implementation, including network upgrades and software deployments.
- Collaborate with ICT teams across the trust, sharing best practices and resources.
Requirements:
The ideal candidate will have proven experience in an ICT technician role, preferably in a school or educational setting, strong knowledge of Windows-based systems and network troubleshooting, excellent communication and problem-solving skills, and a full UK driving license and access to a personal vehicle (travel expenses covered).
What's On Offer:
This role comes with performance-related pay progression, access to a government pension scheme, free on-site parking, 28 days annual leave plus bank holidays, and lifestyle savings and storage opportunities.
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