Technical Support Specialist

20 hours ago


Edinburgh, Edinburgh, United Kingdom Avaloq Full time
First Level Support Engineer

We are seeking a highly skilled Technical Support Specialist to join our team in Edinburgh. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.

The successful candidate will have strong technical skills, excellent communication skills, and the ability to work independently and as part of a team.

The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience.

Key Responsibilities:

  • Provide technical support to customers via ticketing tool, email or phone
  • Troubleshoot technical problems and provide solutions
  • Escalate issues to the appropriate team members
  • Document customer interactions and resolutions

Requirements:

  • Fluent English language skills
  • Strong proven track record of successful delivery within technical support
  • Strong troubleshooting skills
  • Excellent communication and customer service skills


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