Telecoms Customer Success Specialist
3 weeks ago
We are seeking a highly motivated and results-driven Telecommunications Account Development Representative to join our expanding team. Reporting to our Customer Success Director, you will be responsible for delivering exceptional customer experiences, identifying opportunities for growth, and developing strategic plans to achieve business objectives. With a competitive salary of £38,000 - £50,000 per annum, we believe this role offers an exciting challenge for the right candidate.
Key Responsibilities
As a key member of our team, the successful candidate will be responsible for managing an existing UK customer database via telephone, updating information, and developing customer/SITECH relationship. They will also lead generation and prospect verification – appointment making, if applicable, for field sales managers. Active promotion of marketing campaigns, promotions, and events will be required, along with effective maintenance relating to call cycles, planning repeat calls to accommodate customer requirements. Furthermore, they will promote all aspects of SITECH technology, warranties, customer service agreements, etc., become the customer's Account Manager; suggest SITECH support services relevant to their needs and assist personally where possible.
Benefits and Perks
Thegradcafe offers a comprehensive benefits package that includes a competitive salary package, comprehensive training and development opportunities, flexible working arrangements, and a supportive team environment. Additionally, we offer enhanced maternity and paternity packages, health cash plan, family-friendly policies to support working parents, employee wellbeing solutions, electric car scheme (UK), and the opportunity to support your chosen charity through Give As You Earn, as well as recognition awards for outstanding performance.
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