Customer Support Specialist

2 days ago


Wolverhampton, Wolverhampton, United Kingdom Eurofins USA Full time

At Eurofins USA, we are committed to delivering high-quality analytical testing services that make life and our environment safer, healthier, and more sustainable. Our team is seeking a Customer Support Specialist to join their Chemistry Sample Preparation department in Wolverhampton.

Job Description

This is an excellent opportunity to work with food samples in a fast-paced standing role. As a Customer Support Specialist, you will be responsible for preparing samples for analysis as specified by client requirements, ensuring smooth operation and flow of samples by following standard procedures currently in place.

The successful candidate will work full-time hours, 37.5 hours per week, Monday to Friday from 09:00 - 17:00. For the first two weeks, while training, the shift pattern will be 08:00 - 16:00.

No laboratory experience is required for this role, as full training is provided.

  • Prepare food/feed samples in accordance with standard operating procedures, quality standards, and ISO17025 requirements.
  • Distribute samples to laboratories for analysis.
  • Liaise with internal and external stakeholders regarding sample/result queries via email and telephone, maintaining a professional approach at all times.
  • Ensure adherence to documented procedures for all aspects of departmental work, recording relevant information concerning samples, handling samples correctly, and maintaining necessary records and quality data.
  • Responsible for maintaining UK health and safety legislation and ensuring the working environment is kept clean and tidy.
  • Participate in cross-departmental developmental training to support and assist with chemistry sample registration.
  • Wear personal protective clothing equipment in accordance with the Health & Safety policy.
  • Proficient in Microsoft Office.
  • Possess a GCSE in Maths, English, Chemistry, or Biology, or equivalent.

The salary for this position is estimated to be around £20,000 - £25,000 per annum, depending on experience. Benefits include a company pension plan, life assurance scheme, 25 days holiday per year, free parking, and worldwide career opportunities.

Eurofins USA values diversity and equality, prohibiting discrimination against employees or applicants based on gender identity, race, nationality, age, religion, sexual orientation, disability, and other unique characteristics. We strive for carbon neutrality by 2025 through emission reduction and compensation initiatives.



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