Air Travel Reservation Specialist

3 days ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time
Main Responsibilities:
  • Working on Galileo GDS system to create tailor-made flight itineraries via calls, emails, and Live Chat & SmartSheet's.
  • Offering expertise, advice, and knowledge to our customers regarding airlines and routings.
  • Ensuring our customers have a 'one stop' solution with their enquiries.
  • Supporting our customers with system support and guidance.
  • Dealing directly with the airlines if a problem arises to achieve a preferred outcome.
  • Ensuring the Customer Excellence process and procedures are followed at all times.


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job DescriptionHays Travel is seeking a highly skilled Flights Reservations Assistant to join their team. This role involves working with the Hays Travel Flights Department, providing expert service to customers for any scheduled flight query.In this position, you will be part of a successful and friendly team who customize and provide flight itineraries to...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    We are looking for a highly motivated Travel Industry Specialist to join our team at Hays Travel in the UK. As a key member of our digital sales team, you will be responsible for building relationships with customers, understanding their needs, and delivering exceptional customer experiences.The estimated annual salary for this role is £28,000 - £38,000,...

  • Vista Team Leader

    4 weeks ago


    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Title: Vista Team Leader - Worldwide ReservationsHays Travel is seeking a confident, sales-driven individual to lead our Vista Sales Call Centre team. As a Team Leader, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service.Key Responsibilities:Supervise and lead by example while motivating...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Hays Travel is seeking a talented Expert Travel Sales Specialist to join our successful teams in our branches.As an experienced Travel Consultant, you will have excellent product knowledge and exceptional customer service skills to help our customers plan and book their holidays.We are looking for someone who can drive business through social media, events,...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Role OverviewThis role is based within the Hays Travel Flights Department and focuses on providing a professional and expert service to the group for any scheduled flight query.Main ResponsibilitiesWorking on Galileo GDS system to create tailor-made flight itineraries via calls, emails, and Live Chat & SmartSheet's.Offer expertise, advice, and knowledge to...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Summary">We are seeking a Sales and Product Development Specialist to join our team at Hays Travel. As a key member of our commercial team, you will be responsible for developing and maintaining supplier relationships, negotiating commercial terms, and driving sales growth.Key Responsibilities:Negotiate commercial terms with suppliers to secure...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About UsHays Travel is a well-established and respected travel agency with over 40 years of experience in providing quality holidays and excellent customer service. Our Head Office is based in Sunderland, where we employ a large team of staff across various departments.This is an exciting opportunity to join our team as a Senior Sales Team Leader. In this...

  • IT Specialist

    7 days ago


    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the Role">We are seeking a skilled IT Specialist to join our team at Hays Travel. This is an exciting opportunity to work in our hands-on IT Technical department, supporting over 1000 sites nationwide.">The ideal candidate will have a strong understanding of ICT-related issues, with experience in troubleshooting and resolving technical queries. We are...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    **Job Overview**Hays Travel is a leading provider of technical support services, with a nationwide presence across over 400 retail branches and a large head office. As a Technical Hardware Support Specialist, you will be responsible for troubleshooting and resolving technical IT queries, including hardware and software issues.**Salary Information**We offer...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Summary:We are seeking a Traffic Growth Specialist to join our marketing team at Hays Travel. The successful candidate will have a strong background in digital marketing and a proven track record of driving traffic growth and improving customer engagement.About the Role:The Traffic Growth Specialist will be responsible for developing and executing...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job SummaryWe are seeking a skilled Customer Service Learning and Development Specialist to join our team at Hays Travel. In this role, you will be responsible for delivering exceptional customer service while training and developing our apprentices in the art of customer service.


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the Role">We are seeking a Sales and Product Development Specialist to join our team at Hays Travel. The successful candidate will be responsible for building and maintaining supplier relationships, negotiating commercial terms, and driving sales growth.Key Responsibilities:Negotiate commercial terms with suppliers to ensure guaranteed overrides,...

  • IT Support Specialist

    4 weeks ago


    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Description: We are currently recruiting for an IT Support Specialist to join our Technical department based between Leechmere and Sunderland City Centre on a rotational basis. The successful candidate will be responsible for supporting a wide range of ICT related issues, primarily hands-on, but also requiring remote support. Key...

  • IT Support Specialist

    3 weeks ago


    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    IT Support SpecialistAn exciting opportunity to work in our Technical department, supporting over 1000 sites nationwide. The role involves troubleshooting and resolving technical IT queries, primarily hands-on, with some remote support required. We are responsible for the management and maintenance of over 4000 computers nationwide, and networks across over...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    The role of International Currency Specialist is a fantastic opportunity to join Hays Travel and contribute to the success of our Foreign Exchange Bureau. Key responsibilities include ensuring the profitability of the Bureau, achieving set targets and KPIs, and providing exceptional customer service. A highly organized individual with excellent communication...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Company OverviewHays Travel is a leading travel company with a strong reputation for delivering exceptional customer service.


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Description:Hays Travel is seeking a highly skilled Forex Marketing Campaign Specialist to join our marketing team. As a key member of our team, you will be responsible for managing and implementing Forex marketing campaigns, measuring and reporting on results, and collaborating with internal stakeholders and suppliers to create and manage campaigns...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About Hays TravelHays Travel is the UK's largest independent travel agent, providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. Our company has invested in apprenticeships since 1980, becoming an accredited employer in 2010. We are committed to our talent of the future evolving from the...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    At Hays Travel, we are committed to providing our customers with exceptional service and quality holidays.About the RoleWe are seeking an experienced Customer Service Training Specialist to join our team. This is a fantastic opportunity for someone who is passionate about customer service and has experience in training delivery.Job DescriptionThe role will...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Description">About the RoleWe are seeking a highly motivated and experienced Sales and Product Development Specialist to join our team at Hays Travel. The successful candidate will be responsible for proactively managing and developing existing/new supplier relationships to increase sales levels, identifying product opportunities, and negotiating...