Customer Service Training Specialist

5 days ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

At Hays Travel, we are committed to providing our customers with exceptional service and quality holidays.

About the Role

We are seeking an experienced Customer Service Training Specialist to join our team. This is a fantastic opportunity for someone who is passionate about customer service and has experience in training delivery.

Job Description

The role will involve coaching and developing apprentices from day one, working closely with them throughout their apprenticeship journey. You will be responsible for delivering inspiring and motivational training that engages learners and achieves the desired impact.

You will also evaluate the effectiveness of current training sessions and suggest improvements. Additionally, you will research and write engaging training content for both virtual and classroom delivery.

The successful candidate will have strong awareness of Safeguarding, Prevent, and British values. They will be able to effectively communicate and positively promote organisational changes, and possess excellent organisational and time management skills.

They will also have knowledge and high levels of competency with department and company technology, and be able to self-reflect and identify areas for personal development.

A motivated 'can do' attitude, striving for excellence in all areas of the role, is essential.

Key Responsibilities:

  • Coach and develop apprentices during individual progress reviews
  • Deliver inspiring and motivational training
  • Evaluate the effectiveness of training sessions and suggest improvements
  • Research and write engaging training content
  • Strong awareness of Safeguarding, Prevent, and British values

Person Specification:

Qualities:

Essential:

Desirable:

Qualifications & Experience:

Previous experience working in a Customer Service environment

Previous experience of classroom/remote delivery

Previous delivery experience of Functional Skills

Level 3 + qualification in Education and Training

Level 3 assessment award

Level 4 Quality Assurance

Candidate Requirements:

Able to demonstrate a passion for learning and development

Able to work effectively with people from diverse backgrounds

Able to maintain confidentiality and discretion at all times

Able to work flexibly and adapt to changing priorities

Working Arrangements:

This is a full-time position working 37 hours per week. The salary for this role is £25,000 - £30,000 per annum, depending on experience.



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