Customer Service Training Specialist
5 days ago
At Hays Travel, we are committed to providing our customers with exceptional service and quality holidays.
About the RoleWe are seeking an experienced Customer Service Training Specialist to join our team. This is a fantastic opportunity for someone who is passionate about customer service and has experience in training delivery.
Job DescriptionThe role will involve coaching and developing apprentices from day one, working closely with them throughout their apprenticeship journey. You will be responsible for delivering inspiring and motivational training that engages learners and achieves the desired impact.
You will also evaluate the effectiveness of current training sessions and suggest improvements. Additionally, you will research and write engaging training content for both virtual and classroom delivery.
The successful candidate will have strong awareness of Safeguarding, Prevent, and British values. They will be able to effectively communicate and positively promote organisational changes, and possess excellent organisational and time management skills.
They will also have knowledge and high levels of competency with department and company technology, and be able to self-reflect and identify areas for personal development.
A motivated 'can do' attitude, striving for excellence in all areas of the role, is essential.
Key Responsibilities:
- Coach and develop apprentices during individual progress reviews
- Deliver inspiring and motivational training
- Evaluate the effectiveness of training sessions and suggest improvements
- Research and write engaging training content
- Strong awareness of Safeguarding, Prevent, and British values
Person Specification:
Qualities:
Essential:
Desirable:
Qualifications & Experience:
Previous experience working in a Customer Service environment
Previous experience of classroom/remote delivery
Previous delivery experience of Functional Skills
Level 3 + qualification in Education and Training
Level 3 assessment award
Level 4 Quality Assurance
Candidate Requirements:
Able to demonstrate a passion for learning and development
Able to work effectively with people from diverse backgrounds
Able to maintain confidentiality and discretion at all times
Able to work flexibly and adapt to changing priorities
Working Arrangements:
This is a full-time position working 37 hours per week. The salary for this role is £25,000 - £30,000 per annum, depending on experience.
-
Customer Service Training Specialist
16 hours ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeAbout Hays TravelHays Travel is the UK's largest independent travel agent, providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. Our company has invested in apprenticeships since 1980, becoming an accredited employer in 2010. We are committed to our talent of the future evolving from the...
-
Customer Service Specialist
1 month ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Specialist to join our retail team in Sunderland, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product selection.Operate...
-
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob SummaryWe are seeking a skilled Customer Service Learning and Development Specialist to join our team at Hays Travel. In this role, you will be responsible for delivering exceptional customer service while training and developing our apprentices in the art of customer service.
-
Customer Service Specialist
4 weeks ago
Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob SummaryWe are seeking a skilled Customer Service Specialist to join our team at Barclays Bank PLC. As a Complaint Handler, you will be responsible for investigating complaints and resolving issues in a timely and professional manner.Key ResponsibilitiesInvestigate customer complaints and resolve issues in a fair and timely manner.Communicate with...
-
Customer Service Specialist
2 months ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £20,000 - £25,000Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Sunderland, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...
-
Manufacturing Engineering Training Specialist
15 hours ago
Sunderland, Sunderland, United Kingdom KP Snacks Full timeUnlock Your Potential as a Manufacturing Engineering Training SpecialistWe are seeking an experienced and passionate Manufacturing Engineering Training Specialist to join our team at KP Snacks. As a key member of our Engineering Team, you will play a vital role in developing the skills and capabilities of our engineers and maintenance teams.About the...
-
Customer Experience Specialist
4 weeks ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Sunderland, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about products and services.Work closely with other departments...
-
Customer Relationship Specialist
2 weeks ago
Sunderland, Sunderland, United Kingdom BT Group Full timeAbout the Role:We are seeking a Customer Relationship Specialist to join our team in Sunderland. As a key member of our sales team, you will be responsible for building relationships with customers to understand their needs and provide solutions that meet their expectations.Key Responsibilities:Develop and maintain strong relationships with customers to...
-
Customer Service Coffee Equipment Specialist
1 week ago
Sunderland, Sunderland, United Kingdom Matthew Algie & Co Full timeMatthias Algie Job OpportunityWe are seeking a skilled Customer Service Coffee Equipment Specialist to join our team in the North of England.About Us:Matthew Algie & Co is a leading organisation in the coffee industry, prioritising sustainability and investing in its people. We foster an environment built on ethics, passion, integrity, and collaboration,...
-
Service Excellence Specialist
1 month ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Service Excellence Specialist at beBee Professionals, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to handle customer inquiries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide product and...
-
Customer Experience Specialist
3 weeks ago
Sunderland, Sunderland, United Kingdom Sainsbury's Full timeAbout the RoleAs a Customer Experience Specialist at Sainsbury's, you will play a vital part in delivering exceptional customer experiences across our online channels. This fast-paced role involves working in a dynamic team environment, where you will be responsible for picking and delivering online customer orders to their doorsteps. Your key...
-
Logistics Training Specialist
4 weeks ago
Sunderland, Sunderland, United Kingdom Penshaw View Recruitment Careers Full timeAbout the Role:We are seeking a highly skilled and experienced Logistics Training Specialist to join our team at Penshaw View Recruitment Careers. As a Supply Chain Operations Trainer, you will be responsible for delivering high-quality training and development programs to our learners, focusing on L2 Supply Chain Operator and L3 Warehouse Operations...
-
Customer Service Engineer
2 weeks ago
Sunderland, Sunderland, United Kingdom Virgin Media Full timeCompetitive Salary: £29,000 - £36,200 per yearLocation: Tyne and Wear. Must live in one of the following postcodes: DH8, DH9, NE1, NE2, NE4, NE5, NE7, NE12, NE13, NE15, NE21, NE22, NE23, NE24, NE25, NE26, NE26, NE27, NE28, NE29, NE30, NE64, NE17, NE62, NE63, NE64.Job Details:We are seeking a motivated and customer-focused individual to join our team of...
-
Customer Service Representative
4 weeks ago
Sunderland, Sunderland, United Kingdom Newcastle Commercial (067) Full timeCustomer Service RepresentativeAt Newcastle Commercial, we are seeking a skilled Customer Service Representative to join our team. As a key member of our contact centre, you will be responsible for delivering exceptional customer experiences through a variety of channels, including telephone, email, and social media.Key Responsibilities:Provide advice and...
-
Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Sunderland, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues efficiently.Key Responsibilities:Handle customer...
-
Customer Service Representative
4 weeks ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Sunderland, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...
-
Customer Service Representative
4 weeks ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Sunderland, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...
-
"Learning and Development Coach
3 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob DescriptionHays Travel, the UK's largest independent travel agent, seeks a skilled Learning & Development Coach to support the growth and development of their apprentices.The ideal candidate will have a passion for learning and development, with experience in coaching and training individuals in a customer service environment.Main ResponsibilitiesDeliver...
-
Learning and Development Coach
4 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeAbout the RoleHays Travel, the UK's largest independent travel agent, is seeking a Learning and Development Coach to join our team. As a Learning and Development Coach, you will be responsible for delivering exceptional customer service and supporting our apprentices from day one.Main ResponsibilitiesCoach and develop apprentices during their individual...
-
Learning and Development Coach
4 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeAbout the RoleHays Travel, the UK's largest independent travel agent, is seeking a skilled Learning and Development Coach to support our apprentices in their Customer Service Practitioner Apprenticeship.Main ResponsibilitiesThe successful candidate will be responsible for delivering inspiring and motivational training sessions that engage learners and...