Learning and Development Coach

4 weeks ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

About the Role

Hays Travel, the UK's largest independent travel agent, is seeking a Learning and Development Coach to join our team. As a Learning and Development Coach, you will be responsible for delivering exceptional customer service and supporting our apprentices from day one.

Main Responsibilities

  • Coach and develop apprentices during their individual progress reviews, selecting quality evidence to showcase and stretch their capabilities.
  • Deliver inspiring and motivational training that engages learners to achieve the desired impact.
  • Evaluate the effectiveness of current training sessions and suggest improvements.
  • Research and write engaging training content for both virtual and classroom delivery.
  • Strong awareness of Safeguarding, Prevent, and British values.
  • Effectively communicate and positively promote organisational changes.
  • Knowledge and high level of competency with department and company technology.
  • Be able to self-reflect and identify areas for personal development.
  • Motivated 'can do' attitude, striving for excellence in all areas of the role.
  • Exceptional Time Management, Organisational skills, and Attention to Detail.
  • Provide exceptional customer service at all times.

Qualifications and Experience

  • Previous experience working in a Customer Service environment.
  • Previous experience of classroom/remote delivery.
  • Previous delivery experience of Functional Skills.
  • Level 3 + qualification in Education and Training.
  • Level 3 assessment award.
  • Level 4 Quality Assurance.

Our Values

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

About Hays Travel

Hays Travel is committed to providing good value, quality holidays alongside excellent customer service. We are a learning environment for our apprentices, and we are committed to our talent of the future evolving from the apprentices we recruit.



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