Learning and Development Coach

1 week ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

Job Description

The role of Learning and Development Coach at Hays Travel is a fantastic opportunity for someone who is passionate about supporting apprentices in their learning and development journey.

We are looking for a highly motivated and organized individual who can deliver inspiring and motivational training that engages learners and achieves the desired impact.

The successful candidate will be responsible for assessing, coaching, and developing apprentices during their individual progress reviews, while selecting quality evidence to showcase and stretch the capabilities of each apprentice.

Main Responsibilities

  • Deliver high-quality training sessions that meet the needs of our Retail apprentices.
  • Evaluate the effectiveness of current training sessions and suggest improvements.
  • Research and write engaging training content for both virtual and classroom delivery.
  • Strong awareness of Safeguarding, Prevent, and British values.
  • Effectively communicate and positively promote organizational changes.
  • Knowledge and high level of competency with department and company technology.
  • Be able to self-reflect and identify areas for personal development.
  • Motivated 'can do' attitude, who strives for excellence in all areas of their role.
  • Exceptional Time Management, Organizational skills, and Attention to Detail.
  • Provide exceptional customer service at all times.

Qualifications & Experience

  • Previous experience working in a Customer Service environment.
  • Previous experience in a Retail Travel sales environment.
  • Previous experience of classroom/remote delivery.
  • Previous delivery experience of Core Skills.

Desirable but not essential

  • Level 3 + qualification in Education and Training.
  • Level 3 assessment award.
  • Level 4 Quality Assurance.

Competencies

  • Excellent Organizational and Time Management skills.
  • Strong initiative skills to drive business objectives forward.
  • Flexible to meet the needs of the business.
  • Attention to detail and high levels of accuracy.
  • Strong digital skills.
  • Assertive/confident classroom management techniques.

Team Work

  • Enthusiastic and Proactive with the ability to work independently (self-motivated) and as part of a team.
  • Ability to work effectively with people from diverse backgrounds.

Communication

  • Excellent verbal and written communication skills.
  • Ability to liaise with staff at all levels.
  • Effective motivational skills and the ability to remain positive and professional at all times.

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