Learning and Development Coach

2 months ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time
About the Role

We are seeking a highly motivated and experienced Learning and Development Coach to join our team at Hays Travel. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting our apprentices in their development journey.

Key Responsibilities
  • Coach and develop apprentices during their individual progress reviews, selecting quality evidence to showcase and stretch their capabilities.
  • Deliver inspiring and motivational training that engages learners and achieves the desired impact.
  • Evaluate the effectiveness of current training sessions and suggest improvements.
  • Research and write engaging training content for both virtual and classroom delivery.
  • Ensure strong awareness of Safeguarding, Prevent, and British values.
  • Effectively communicate and positively promote organisational changes.
  • Utilize department and company technology with a high level of competency.
  • Self-reflect and identify areas for personal development.
  • Maintain a motivated 'can do' attitude, striving for excellence in all areas of the role.
  • Provide exceptional customer service at all times.
Requirements
  • Previous experience working in a Customer Service environment.
  • Previous experience of classroom/remote delivery.
  • Previous delivery experience of Functional Skills.
  • Level 3 + qualification in Education and Training.
  • Level 3 assessment award.
  • Level 4 Quality Assurance.
Our Values
  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

We are committed to our talent of the future evolving from the apprentices we recruit. If you are passionate about learning and development and share our values, we encourage you to apply for this exciting opportunity.

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