Customer Service Coffee Equipment Specialist

1 month ago


Sunderland, Sunderland, United Kingdom Matthew Algie & Co Full time
Matthias Algie Job Opportunity

We are seeking a skilled Customer Service Coffee Equipment Specialist to join our team in the North of England.

About Us:

Matthew Algie & Co is a leading organisation in the coffee industry, prioritising sustainability and investing in its people. We foster an environment built on ethics, passion, integrity, and collaboration, driving innovation and giving back to the community.

Job Summary:

This role involves providing exceptional customer service and technical expertise as a Field Service Engineer, installing, maintaining, and repairing coffee equipment across our diverse portfolio of customer accounts. You will work independently with autonomy over your jobs, supported by our Technical Team for scheduling and part allocation.

Key Responsibilities:

  1. Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
  2. Perform routine maintenance and repairs on coffee equipment, ensuring 'First Time Fix' KPIs are met.
  3. Monitor part usage, ordering spare parts as needed to maintain optimal inventory levels.
  4. Attend calls individually, collaborating with colleagues when necessary for complex issues.

Requirements:

  • Proven track record in customer-facing service environments with electrical and mechanical maintenance experience.
  • City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience).
  • Excellent customer communication and customer service skills.
  • Ability to understand technical diagrams and manuals.
  • Full driving license.

Benefits:

You will receive a competitive salary range of £30-32,000 per annum, plus guaranteed overtime, bonus, and commission. Our comprehensive benefits package includes 28 days annual leave, private pension, private medical cash-back scheme, life assurance, and more.

How to Apply:

Please note that we do not discriminate based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation, or gender reassignment status.


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