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Customer Service Specialist
1 month ago
Job Summary
We are seeking a skilled Customer Service Specialist to join our team at Barclays Bank PLC. As a Complaint Handler, you will be responsible for investigating complaints and resolving issues in a timely and professional manner.
Key Responsibilities
- Investigate customer complaints and resolve issues in a fair and timely manner.
- Communicate with customers to understand their concerns and provide solutions.
- Liaise with other teams to review complaints and ensure a resolution is reached.
- Work with customers to resolve complex issues and provide personalized solutions.
- Develop and implement customer care procedures to improve efficiency and effectiveness.
Requirements
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively with other teams to achieve goals.
- Knowledge of customer service principles and practices.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
