Cruise Commercial Lead

2 weeks ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time
Job Description">

About the Role

We are seeking a highly motivated and experienced Sales and Product Development Specialist to join our team at Hays Travel. The successful candidate will be responsible for proactively managing and developing existing/new supplier relationships to increase sales levels, identifying product opportunities, and negotiating commercial terms with suppliers.

Key Responsibilities:

  • Negotiate commercial terms with suppliers to ensure guaranteed overrides, targeted overrides, marketing funds, tactical offers/exclusives, and staff incentives are negotiated and communicated where appropriate.
  • Maximise overall sales throughout the group by identifying product suitable for marketing, with the support of suppliers.
  • Maintain effective communication with the sales and marketing teams to ensure seamless product delivery.
  • Support relationship management with the Sales, Product, and Marketing departments to ensure funding opportunities from suppliers are maximised.
  • Raise sponsorship funds from suppliers for company events.
  • Deal with branch queries for suppliers, including commission, price matches, errors, and general queries.
  • Continually review internal processes and procedures to ensure departmental processes and procedure documents are up-to-date.
  • Gain a full understanding of the different trading divisions within the group and their working practices.

Requirements:

  • Previous travel industry experience, ideally in a commercial role.
  • Excellent travel product knowledge.
  • Excellent communication, negotiation, and influencing skills.
  • Highly motivated, confident, and committed individual with a strong work ethic.
  • Strong stakeholder engagement skills, including relationship management and interpersonal skills.
  • A real passion for delivering consistent, exceptional customer service.
  • Results-focused with strong commercial skills and awareness.
  • Well-organised, able to manage multiple responsibilities, and prioritise tasks as required.
  • Excellent verbal and written communication skills, with the ability to liaise with all levels of staff.
  • Ability to work towards individual and team sales targets.
  • Good accuracy and numerical skills.

Salary: £45,000 - £55,000 per annum, depending on experience. This is a fantastic opportunity for an ambitious professional to develop their career in the travel industry while contributing to the growth and success of Hays Travel.



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