Gaming Floor Ambassador

1 month ago


Birmingham, Birmingham, United Kingdom Rank Group Full time
Role Overview:
Casino Croupier will be responsible for delivering exceptional customer experiences in a fast-paced gaming environment. As a representative of Rank Group, you will embody our values of Service, Teamwork, Ambition, Responsibility, and Solutions.

About the Role:
We are seeking an experienced dealer to join our team at Grosvenor Casinos. The ideal candidate will have a proven track record of providing outstanding service, ensuring customers feel welcome and valued. Your excellent communication skills and ability to work under pressure will enable you to navigate complex situations with ease.

Key Responsibilities:
• Acknowledge, welcome, and assist customers in gaming areas
• Understand game rules, payouts, and identify high-value members
• Engage with first-time customers, explaining game procedures
• Collaborate with supervisors to meet table demand and deliver exceptional service
• Prioritize safer gambling, recognizing signs of problem gambling and reporting concerns

Qualifications and Requirements:
• Excellent interpersonal skills and a friendly demeanor
• Hold a valid PFL (Personal License)
• Ability to work collaboratively as part of a team
• Live our values and adhere to company policies
• Flexibility to work various shifts, including nights, weekends, and bank holidays
• Must be 18+ and eligible to work in the UK

Salary Estimate:
£25,000 - £35,000 per annum, dependent on experience and qualifications.

This is a fantastic opportunity to join a dynamic team and contribute to the success of Rank Group.
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