Retail Team Leader

6 months ago

Birmingham, United Kingdom Canada Goose Inc. Full time

**Company Description**
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
**Job Description** Job Purpose**:
The Team Leader is responsible for creating highly engaging customer journeys. Canadian Warmth **“Expertise in any recommendation, warmth in every interaction**” **is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI’s) of the store. They assist in leading the store’s Brand Ambassador team and are accountable for store performance in all areas - Customer Journey, Talent Development and Engagement, Operational Excellence, and Store Financial Performance. They drive highly engaging customer journey’s that embody Canadian Warmth. They assist in leading and create a culture of talent development and education. They direct operational excellence with a customer centric mindset. They ensure that their respective location achieves its financial targets (revenue and profit). They are stewards of Canada Goose’s values and culture.

**What You'll Do**:
**Customer Journey**:

- Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS)
- Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Plan execution and coach exceptional visual merchandising that is reflective of a luxury lifestyle brand
- Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future
- Lead the sales floor experience during the most crucial business times, exhibiting best in class leadership

**Talent Development & Engagement**:

- Create a culture of talent development and ongoing education for the entire store team
- Foster an inclusive and diverse working environment
- Lead, execute, and follow up on all educational initiatives and strategies
- Actively coach and develop direct reports to improve performance and foster growth
- Continuously coach selling behaviours that drive Brand Ambassador performance and enhance the customer journey
- Inspire and maintain an outstanding employee experience and drive Employee Engagement
- Maintain an open-door environment that encourages feedback and discourse
- Consistently recruit to build an external network of talent

**Operational Excellence**:

- Create and execute schedules that prioritize the customer journey, maximizes productivity, and manages labour spends
- Teach, coach, and execute all Canada Goose operational standards with excellence. (i.e., stockroom organization, cleanliness standards, opening and closing procedures, etc.)
- Teach, coach, and ensure consistent use of strategic tools - communications platform, automated scheduling tool, payroll management, queue management, learning management, virtual appointment platform
- Analyze and proactively react to inventory needs and merchandise flow to ensure product availability
- Lead loss prevention with a teaching mindset that minimizes loss and increases safety
- Partner with key cross functional teams to ensure the physical store space is maintained at the highest level

**Store Financial Performance**:

- Achieve or exceed sales targets including both the top and bottom-line results
- Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance
- Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals (i.e. inventory, labour, etc.)

**Let's Talk About You**:

- 2 to 3 years of leadership experience in a related industry
- Bachelor’s Degree in a related field is preferred
- Experience working with luxury lifestyle brands is an asset
- Previous Flagship or high-volume traffic experience is an asset
- Experience in guest relationship management tools
- Payroll and expense management
- Scheduling and Payroll management
- Solid understanding of retail math and using analytics in a business environment
- Guest experience enthusiastic
- driving performan

  • Retail Team Leader

    2 weeks ago

    Birmingham, United Kingdom Eg On The Move Pfs Full time

    Role: Retail Team Leader Location: Tyseley, B11 3RP Job Type: Part-Time / Full-Time Hours Available / Permanent Hourly Rate: £12.25 Bonus Scheme: Quarterly Bonus Incentive! Company: EG On The Move NEW STORE COMING SOON! Transport Required About the role: Are you an enthusiastic leader with a passion for retail and a drive to inspire and motivate others? At...

  • Retail Team Leader

    7 months ago

    Birmingham, United Kingdom Krispy Kreme Full time

    **Retail Shift Leader** **Krispy Kreme Benefits**: - **Pay**:Hourly pay, paid fortnightly - **Contract**: 30-hour minimum contract, everyone receives holiday pay, which varies depending on hours worked, if eligible we will also enrol you in our pension and life assurance schemes. - **Training & Development**: If you inspire customer wonder by spreading joy...

  • Retail Team Leader

    2 weeks ago

    Birmingham, United Kingdom Eg On The Move Pfs Careers Full time

    Role: Retail Team Leader Location: Tyseley, B11 3RP Job Type: Part-Time / Full-Time Hours Available / Permanent Hourly Rate: £12.25 Bonus Scheme: Quarterly Bonus Incentive!

  • Retail Team Leader

    1 month ago

    Birmingham, Birmingham, United Kingdom Asda Stores Ltd Full time

    About the RoleTo be employed in this position, you must be at least 18 years old.Our operation runs 24/7, with a diverse range of shift patterns available. If you're looking for flexible working that suits your lifestyle, we can work together to find a schedule that meets your needs. Late and weekend shifts are a requirement of the role, and we may need to...

  • Retail Team Leader

    2 weeks ago

    Birmingham, United Kingdom EG On The Move PFS Careers Full time

    Role:Retail Team LeaderLocation:Tyseley, B11 3RPJob Type:Part-Time / Full-Time Hours Available / PermanentHourly Rate:£12.25Bonus Scheme:Quarterly Bonus Incentive!

  • Retail Team Leader

    6 months ago

    Birmingham, United Kingdom Wing Yip Full time

    Wing Yip is the UKs leading Oriental Food retailer to the trade and public. Based in the refurbished store in Nechells, the company has been trading for over 5 decades. Wing Yip currently employs around 300 staff across its 4 stores and are currently seeking a dedicated Retail Team Leader to join the business. You will be working for Wing Yip at our...

  • Retail Team Leader

    7 months ago

    Birmingham, United Kingdom Wing Yip Full time

    Wing Yip is the UKs leading Oriental Food retailer to the trade and public. Based in the refurbished store in Nechells, the company has been trading for over 5 decades. Wing Yip currently employs around 300 staff across its 4 stores and are currently seeking a dedicated Retail Team Leader to join the business. You will be working for Wing Yip at our...

  • Eg On The Move Pfs | Retail Team Leader

    2 weeks ago

    Birmingham, United Kingdom Eg On The Move Pfs Full time

    Role: Retail Team Leader Location: Tyseley, B11 3RP Job Type: Part-Time / Full-Time Hours Available / Permanent Hourly Rate: £12.25 Bonus Scheme: Quarterly Bonus Incentive!Company: EG On The Move NEW STORE COMING SOON!Transport Required About the role: Are you an enthusiastic leader with a passion for retail and a drive to inspire and motivate others?At EG...

  • Retail Team Leader

    7 months ago

    Birmingham, United Kingdom The NEC Group Full time

    RETAIL TEAM LEADER - FULL TIME ANNUALISED CONTRACT 2080 HRS ANNUALLY -27.5K SALARY WORKING FOR NEC CATERING AT THE NATIONAL EXHIBITION CENTRE - To supervise a designated catering area reporting to a member of the Catering Management Team - Proactively manage variable resources/costs in controlling Food & Beverage stocks, personnel and equipment and take...

  • Retail Team Leader

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Sofology Full time

    Job OverviewAs a Deputy Store Manager at Sofology, you will play a critical role in driving sales growth, improving customer satisfaction, and ensuring the overall success of our store. This is an exciting opportunity to join a dynamic and fast-paced retail environment, where no two days are ever the same.ResponsibilitiesLead and manage a high-performing...

  • Team Leader

    6 months ago

    Birmingham, United Kingdom Card Factory Full time

    Job Introduction **Location: Erdington** **Contracted Hours Available:16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...

  • Team Leader

    7 months ago

    Birmingham, United Kingdom Card Factory Full time

    Job Introduction **Location: Northfield shopping centre, B31 2JU** **Contracted Hours Available: 9** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Team Leader

    6 months ago

    Birmingham, United Kingdom Card Factory Full time

    Job Introduction **Location:Kings Heath** **Contracted Hours Available: 17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    7 months ago

    Birmingham, United Kingdom Card Factory Full time

    Job Introduction **Location: Bullring, Link Street** **Contracted Hours Available: 14** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...

  • Team Leader

    7 months ago

    Birmingham, United Kingdom Card Factory Full time

    Job Introduction **Location: swan shopping center** **Contracted Hours Available: 14** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    7 months ago

    Birmingham, United Kingdom Card Factory Full time

    Job Introduction **Location:Northfield** **Contracted Hours Available:9** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...

  • Retail Team Leader

    7 months ago

    Birmingham, United Kingdom The NEC Group Full time

    AMADEUS CATERING AT THE NEC RETAIL TEAM LEADER - CATERING MOBILE TEAM PERMANENT 2080 HOURS ANNUALISED CONTRACT £25.4K To supervise the logistics set up, storage and movement of mobile catering equipment across the 20 interconnected NEC halls in a hands on position You will manage a small team and report to the Logistics Catering Manager of the Mobile...

  • Team Leader

    7 months ago

    Birmingham, United Kingdom SSP Full time

    **About the Role**: **Team Leader at Starbucks, Birmingham New Street Station** **Pay rate £11.00 per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and...

  • Retail Business Leader

    2 weeks ago

    Birmingham, Birmingham, United Kingdom The Boots Company PLC Full time

    **Job Description:** Retail Business LeaderWe are seeking an experienced Retail Business Leader to join our team. As a key member of our leadership team, you will be responsible for driving business growth and profitability through effective sales and marketing strategies.Key Responsibilities:Develop and implement effective sales and marketing strategies to...

  • Mental Health Team Leader

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Team Tutor, LLC Full time

    Mental Health Team LeaderSalary Range: $65,000 - $85,000 per yearAbout Aston Childrens CareWe are a dynamic and innovative organization that provides care and support services for children and young people. Our goal is to empower children to reach their full potential and live fulfilling lives.Job Description:The Mental Health Team Leader will be responsible...