Business Development Manager

1 day ago

Birmingham, Birmingham, United Kingdom The Fuel Store Full time

Transform the Fuel Industry

We are seeking a dynamic Business Development Manager to lead and inspire two teams in Customer Service and Account Management at The Fuel Store, a leading UK reseller transforming the Fleet and Fuel industry.

Salary: £38,000 - £45,000 + Bonus Scheme

About the Role

  • Job Description: Develop and execute customer retention strategies and optimise the performance of revenue streams. Keep a close eye on market trends combined with keen leadership.
  • Main Responsibilities:
    • Manage a successful customer team in two key areas: customer service and account management in a call centre environment.
    • Achieve and exceed a set of key performance indicators and customer metrics.
    • Optimise the revenue performance of each product.
    • Grow the teams' performance and capability through effective performance management and ongoing support.
    • Reduce department churn.
    • Implement effective processes based on customer needs.

Requirements

  • Essential Skills and Qualifications:
    • Previous experience working in an environment of high customer attrition.
    • Experience of managing changing fluctuating margins, preferably in a price sensitive market.
    • Must have previous experience of managing a team within a fast-paced and target-driven environment.
    • Exceptional coaching and leadership skills, strong interpersonal and communication abilities.
    • Proven management experience in a customer-focused, sales-led environment.
    • Strong analytical and reporting skills.
    • Previous experience of managing client retention both hands-on and strategically.
    • Good IT and Systems skills with a dynamic approach to working across multiple systems/platforms.
    • Must have a persistent and tenacious approach to work with a generally positive attitude and high energy nature.
    • Must enjoy a challenge and be driven by achieving KPIs and SLAs to drive performance improvement.
    • Must be commercially minded with an understanding of the impact of their department's productivity on all areas of the business.
    • Familiarity with Dynamics 365 CRM is highly desirable.

What We Offer

  • Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
  • Health & Wellbeing: All employees will have access to MediCash upon passing their probation, this will allow them to access retail discounts, counselling, and so much more. Enhanced sickness policy.
  • Holiday Entitlement: You will be entitled to 26 days annual leave plus all statutory holidays, increasing your personal holiday allowance with increased service.
  • Career Progression: We track all employees' progression by creating personal development plans, we have a Fueller Academy in place to also support this.
  • Incentives & Bonus: This role incorporates a bonus, as well as regular incentives, awards, and events for everyone across the business to get involved in.
  • Location: Based in Birmingham City Centre, with panoramic views from the office floor. We also offer hybrid working.
  • Other Benefits: Monthly employee awards, which would include a lunch provided. Regular in-house competitions and games. Tea, coffee, fresh fruit & breakfast are available for everyone in the business.

About Us

We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative, talented Fuellers to help us to invent The Fuel Store's future. We will support you, nurture you, and give you the best platform to succeed – we just need you to have that drive and willingness to learn.

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