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Customer Service Advisor

1 month ago

Norwich, Norfolk, United Kingdom Aviva Full time
Customer Service Representative Role at Aviva

We are seeking a skilled and passionate Customer Service Representative to join our team at Aviva. As a key member of our customer support team, you will be responsible for providing exceptional telephone support to our customers, processing and servicing their home insurance policies, and gathering the necessary information to ensure a smooth and efficient experience.

Key Responsibilities:
  • Provide excellent customer service via telephone, addressing customer inquiries and resolving issues in a professional and empathetic manner.
  • Process and service customer home insurance policies, ensuring accurate and timely completion of tasks.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive team environment.
  • Stay up-to-date with product knowledge and company policies to provide accurate and informed support to customers.
  • Utilize multiple systems simultaneously to efficiently manage customer interactions and policy information.
What We Offer:
  • A competitive starting salary of £23,900, rising to £24,200 following completion of training and going live.
  • Opportunities for career development and progression, with a focus on individual growth and self-improvement.
  • A comprehensive benefits package, including a generous pension scheme, 25 days' holiday, and a range of discounts and perks.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and work-life balance.

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.