Automotive Customer Service Representative

4 weeks ago


Norwich, Norfolk, United Kingdom Polkadotfrog Full time
Service Advisor Role Overview

As a Service Advisor at Polkadotfrog, you will be responsible for communicating with clients about vehicle problems, insurance questions, and warranty issues. You will maintain positive relationships with clients to ensure repeat and return customers.

Key Responsibilities:
  • Communicate with clients about vehicle problems, insurance questions, and warranty issues
  • Maintain positive relationships with clients to ensure repeat and return customers
  • Answer customer questions about services, including when to expect vehicle repairs
  • Ensure customer vehicle is finished on time
  • Use all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicate with technicians about vehicle statuses
  • Relay for clients when communicating vehicle problems and needs to repair department
  • Liaise with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicate any time restrictions to customers in timely manner

Why You Should Apply:
This position offers a competitive salary of 27,500 with an on-target figure of 33,000. You will be part of a lovely environment with a nice team and customers, and a full benefits package.

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