Sales Operations Manager

18 hours ago


Croydon, Greater London, United Kingdom EcoPlanet Green Operations GmbH Full time
Job Title: Director of Sales and Store Operations

At EcoPlanet Green Operations GmbH, we are seeking a highly skilled and experienced Director of Sales and Store Operations to join our commercial leadership team. This role is critical to helping us drive our growth through continual improvement and detailed analysis of every element of our sales performance.

Key Responsibilities:
  • Support our sales managers by providing performance reporting and analysis, reviewing any gaps in data analysis, and closing those gaps
  • Support pipeline management and forecasting for our sales teams by providing insightful reports and analytics, identifying gaps and making recommendations to improve
  • Work with the relevant teams to build and maintain a real-time reporting infrastructure and dashboards from our CRM, which enable immediate identification of performance drivers, lead and lag indicators
  • Ensure data quality and hygiene with our CRM and other sales reporting tools
  • Continually monitor our sales process for ways to streamline and improve, increasing sales velocity
  • Drive tactical planning across the business, using our pipeline to identify resource requirements and potential service delivery issues
  • Manage our Sales Incentive Plan (SIP), preparing payments as required, providing summaries to individuals and managers, and ensuring accurate accruals are made from a financial perspective
  • Support the Commercial Director in overseeing the sales P&L, ensuring correct processes are followed for purchase orders, approvals, expenses, and suppliers
  • Oversee our CRM and other tech stack sales tools as needed, ensuring the correct use, training of users, simplification of process, and manage licenses and the use thereof, providing insight to managers for actions as needed
  • Own our commercial SharePoint site, ensuring the information and guidance are up to date and relevant
Requirements:

We are looking for a highly skilled and experienced professional with a strong background in sales operations, commercial insights, and business intelligence. The ideal candidate will have a proven track record of solving complex problems, building on best practice, setting up processes and procedures, and driving operational excellence. Experience of working with a global sales team, diverse cultures and skillsets, and experience in training and coaching sales programs is essential. A degree or tertiary qualification in Business, Mathematics, Economics, or Statistics is desirable. Minimum of 2 years sales operations experience is essential. Must be a self-starter, responsive, detail-oriented and analytical with strong organizational skills. A team player that recognizes success rests on helping others to be successful. Experience in supporting system implementations is a plus.



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