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Sales Operations Manager
2 months ago
Job Summary:
The Director of Sales and Store Operations will play a critical role in driving our commercial growth by providing actionable insights into our sales performance, identifying areas for improvement, and managing our sales reporting at all levels. This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively with cross-functional teams.
Key Responsibilities:- Develop and maintain sales reporting infrastructure and dashboards to enable real-time performance tracking and identification of key drivers.
- Work closely with sales managers to provide performance reporting and analysis, identifying gaps in data analysis and closing them.
- Support pipeline management and forecasting for our sales teams by providing insightful reports and analytics, identifying gaps, and making recommendations for improvement.
- Ensure data quality and hygiene with our CRM and other sales reporting tools.
- Continuously monitor our sales process for opportunities to streamline and improve, increasing sales velocity.
- Manage our Sales Incentive Plan (SIP), preparing payments, providing summaries to individuals and managers, and ensuring accurate accruals.
- Support the Commercial Director in overseeing the sales P&L, ensuring correct processes are followed for purchase orders, approvals, expenses, and suppliers.
- Oversee our CRM and other tech stack sales tools, ensuring correct use, training of users, simplification of process, and management of licenses.
- Minimum 2 years sales operations experience.
- Experience working with global sales teams, diverse cultures, and skillsets.
- Demonstrable experience in building and using reports to inform reps, managers, and leadership.
- Strong analytical and numerical mindset, with a track record of solving complex problems.
- Excellent communication and organizational skills.