Customer Service Representative

3 days ago


Cardiff, Cardiff, United Kingdom NHS Full time
About the Role

We are seeking a skilled and courteous Call Receptionist/Switchboard Operator to provide a comprehensive switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day, 7 days a week.

Key Responsibilities
  • To work as part of a team providing a high-quality switchboard service to patients and visitors.
  • To use a computer system to find patients who have been admitted during out-of-hours periods.
  • To carry out emergency procedures, including cardiac arrest and fire evacuation.
Requirements
  • Able to work in a fast-paced environment and handle multiple calls simultaneously.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm under pressure and make sound decisions.
What We Offer
  • A competitive salary of £22,000 - £25,000 per annum (dependent on experience).
  • A range of benefits, including pension scheme and staff discounts.
  • Ongoing training and development opportunities.


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