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Resident Services Coordinator

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Brighton, Brighton and Hove, United Kingdom Dove & Hawk Full time
{"Job Title": "Resident Services Coordinator", "Job Summary": "We are seeking a highly organized and customer-focused Resident Services Coordinator to join our team at Dove & Hawk Property Recruitment. As a key member of our property management team, you will be responsible for providing exceptional service to residents, ensuring a smooth and efficient lettings process, and maintaining the high standards of our residential developments.", "Key Responsibilities": "
  • Ensure communal areas and available apartments are well-presented and appealing to prospective tenants at all times.
  • Respond to rental enquiries, book in and conduct viewings, and agree offers.
  • Achieve 97% and above occupancy.
  • Complete all applicant vetting.
  • Upload availability details to marketing portals and update adverts as necessary.
  • Process offers and complete all tenancy documentation.
  • Provide weekly statistics on enquiries and produce market analysis on rents.
  • Negotiate renewal tenancy terms and process the relevant documentation.
  • Provide first-class customer service to residents.
  • Organize and run tenant services via third parties and in-house.
  • Ensure up-to-date resident communication via various channels.
  • Seek special offers and discounts for residents from local businesses.
  • Create a community feel through communication, events, and innovations.
  • Act as the first point of call for residents to report maintenance issues.
  • Coordinate all contractor appointments and defect warranty repairs.
  • Carry out regular inspections of communal areas and apartments.
  • Organize minor works between tenancies to maintain first-class presentation of apartments.
  • Complete check-in and check-out reports; determine deposit returns.
  • Work alongside the Building Manager to ensure H&S statutory requirements are met across the development.
", "Requirements": "
  • Previous BTR/Lettings/Property Management experience required.
  • Strong Customer Service background.
  • Ability to think on their feet and make considered decisions with a common-sense approach.
  • Outgoing, warm, and friendly personality with a positive attitude.
  • Organized, meticulous, and tenacious.
  • Excellent written and spoken communication.
  • IT literate and Social Media savvy.
  • Strong financial management skills.
", "Working Hours": "Usually Monday to Friday 9am to 6pm (Occasional weekends, 5 over 7 days)", "Salary": "£30,000 plus 10% discretionary bonus", "Benefits": "Extensive benefits: please ask for benefits booklet"}