Technical Solutions Support Specialist

3 weeks ago

London, Greater London, United Kingdom Telstra Full time

We're seeking a skilled Technical Solutions Support Specialist to join our team at Telstra Broadcast Services. As a key member of our Broadcast Operations Centre, you'll play a vital role in providing technical service, solutions, and support to our video and IP networks, infrastructure, products, and services.

Key Responsibilities:

  • Primary support and operational duties for the TBS MCR and Telstra's Internet Delivery Network (IDN), Global Media Network (GMN), Special Events Network (SEN), and cloud platforms
  • Undertaking pre-event checks and configuration of broadcast encoders and decoders
  • Monitoring and switching live services (lines in and lines out)
  • Evaluating signal quality and platform stability at both an IP and HD-SDI level
  • OTT service delivery and management
  • Satellite downlinking and line-up to EBU standards
  • Scheduling of kit and capacity management
  • Booking feeds with uplinks when needed
  • Operating software-based recording and playback devices
  • Providing first-line support to issues and incidents and implementing service restoration procedures
  • Recording incidents and irregularities
  • Monitoring system alerts and performance thresholds and identifying preventative action
  • Communicating with suppliers, partners, and customers as required

About you:

To be eligible for this role, we're looking for candidates with the following experience:

Personal:

  • Able to work meticulously with high attention to detail
  • Structured approach to work; task-driven and diligent
  • Calm in a crisis, able to methodically analyze and identify an issue
  • Thrives working in a fast-paced environment
  • Professional manner when dealing with customers, international MCRs, and internal departments
  • Technology enthusiast, curious, and keen to learn

Technical:

Proficiency in the following:

  • Working within IT environments
  • Measuring via waveform monitors
  • Operation of routing tools/panels
  • Familiar with IP streaming technologies (e.g., DVB transport streams)
  • Encoder/decoder hardware operation and configuration
  • Common broadcast terminology and solutions
  • Familiar with transmission automation systems
  • Familiar with OTT streaming systems
  • Additional Skills and Experience (Helpful but not required):
  • Prior work in a fast-paced live sports or entertainment environment
  • Technical and/or broadcast training and qualifications
  • Languages in addition to English

We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural, and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles to ensure everyone can participate.

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