Technical Solutions Specialist
1 month ago
Manpower Engineering is seeking a skilled Technical Solutions Specialist to join a global leader in optical systems and precision engineering. In this role, you will be responsible for providing service and support to customers and colleagues on the client's products or solutions.
Key Responsibilities:
- Diagnose, repair, and maintain highly specialized equipment to ensure optimal performance for customers.
- Provide technical support to customers and colleagues on the client's products or solutions.
- Responsible for maintaining high product or solution reliability and ensuring issues are reported effectively and resolved quickly.
- Collaborate with the manufacturing site and 2nd level support to identify and share best practice for tasks such as site survey, installation, preventive maintenance, corrective maintenance, relocation, upgrades, and decommissioning.
- Create recommendations to reduce Mean Time To Repair (MTTR) while keeping costs within acceptable levels.
- Maintain an advanced understanding of the product or solution to provide effective technical support.
Requirements:
- 2-3 years of experience in Electronics and IT
- HNC/HND qualification or equivalent hands-on experience
- Valid driving license
- Willingness to travel and stay overnight when necessary
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