Technical Support Specialist

4 weeks ago

London, Greater London, United Kingdom RELEX Solutions Full time
About RELEX Solutions

RELEX Solutions is a leading provider of cutting-edge retail optimization software. Our unified platform offers customers improved demand forecasting and supply chain optimization, resulting in exponential benefits. This position will focus on our Space & Assortment side of the business, which enables customers to create and optimize planograms for in-store use.

About the Role

We are seeking a full-time Technical Support Specialist to join our UK Stoke office. As part of our Support team of 10 people worldwide, you will help our global customers resolve time-sensitive issues efficiently. Your main focus will be supporting customers via our service desk, addressing a diverse range of issues that involve various technologies.

Key Responsibilities
  • Initial structured learning and independent upskilling on new technologies and application features
  • Working on automated alerts/monitoring for hosted customer environments
  • Problem-solving technical tickets with varying priorities and skill levels
  • Documenting known issues and adding them to our knowledge base
Requirements
  • Fluent written and verbal English
  • Minimum 2 years of Application or Internal IT Support experience or Application Support experience
  • Experience with ticket administration via service desks, preferably JIRA or similar
  • SQL Query Writing for reporting, data manipulation, and investigation
  • Advanced Windows Server Operating System understanding, including Domain Controllers, Active Directory, DNS, and Server Manager
  • Understanding of ITIL best practices for customer support
  • Basic understanding of networking principles
  • Software troubleshooting and problem-solving skills
What We Offer
  • Legal & General Pension Scheme (optional)
  • 25 days' annual holiday
  • Summer and Christmas company parties
  • A fun, ambitious, and committed team of smart people to work with
  • A respectful and professional atmosphere where individual thinking is encouraged
  • Responsibilities in challenging projects from day one

  • Technical Sales Specialist

    4 weeks ago

    London, Greater London, United Kingdom ETS Technical Selection Full time

    **Technical Sales Specialist**We are seeking a skilled Technical Sales Specialist to join our team at ETS Technical Selection. As a Technical Sales Specialist, you will be responsible for providing technical support and guidance to customers in the west London area.Key responsibilities include:Providing technical expertise to customers on VRF...

  • Reinsurance Technical Specialist

    2 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Role OverviewWe are seeking a skilled Reinsurance Technical Specialist to join our team at Hays Specialist Recruitment Limited. This is an exciting opportunity to work with a leading Global Lloyd's Broker with offices based in the UK and worldwide.Key ResponsibilitiesTechnical Processing: You will be responsible for processing Proportional and...

  • Technical Accounting Specialist

    1 month ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Lead Technical Accounting SpecialistJoin Hays Specialist Recruitment Limited as a Lead Technical Accounting Specialist and take on a challenging role that requires expertise in technical accounting and financial reporting. As a key member of our team, you will provide guidance on complex financial transactions and ensure accurate and consistent accounting...

  • Technical Accounting Specialist

    1 month ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Lead Technical Accounting SpecialistJoin Hays Specialist Recruitment Limited as a Lead Technical Accounting Specialist and take on a challenging role that requires expertise in technical accounting and financial reporting. As a key member of our team, you will provide guidance on complex financial transactions and ensure accurate and consistent accounting...

  • Technical Sales Specialist

    3 weeks ago

    London, Greater London, United Kingdom Rise Technical Recruitment Full time

    Technical Sales Specialist Opportunity £45,000 - £46,000 + Car Allowance + Training + Excellent BenefitsAre you a skilled Technical Sales Specialist from a Mechanical Engineering background, looking to join a global company offering excellent benefits and specialist training on cutting-edge equipment?This is a fantastic opportunity to join a worldwide...

  • Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Dynamic Search Solutions Full time

    Job Title: Technical Support SpecialistLocation: WarringtonSalary: £25,000 + PackageThe CompanyDynamic Search Solutions is seeking a Technical Support Specialist to work out of their newly developed network operations centre. They're a fast growing service provider, offering Core and WAN connectivity to mid and large enterprise businesses across the...

  • Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Allen Recruitment Full time

    Technical Support Specialist OpportunityWe are seeking a skilled Technical Support Specialist to join our client's dynamic team. As a Technical Support Specialist, you will be responsible for providing users with technical support across software, hardware, and integrations.Key Responsibilities:Deliver customer support via various channels as neededLearn the...

  • Technical Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Focus Group Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Focus Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide 2nd and 3rd line technical support to clients via...

  • Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Endeavour Recruitment Solutions Full time

    We are seeking an experienced Technical Support Specialist to join our client's team in their Central London office. The successful candidate will be responsible for providing quality product and technical solutions to customers, as well as liaising with Technical Consultants to ensure all queries are resolved.The ideal candidate will have previous...

  • Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom The Language Business Full time

    German Speaking Technical Support SpecialistAre you a skilled technical support professional looking for a new challenge? Do you have excellent communication skills and a passion for helping others? We are seeking a German speaking technical support specialist to join our team at The Language Business.Job SummaryWe are a leading global tech company, and we...

  • Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom The Language Business Full time

    German Speaking Technical Support SpecialistAre you a skilled technical support professional looking for a new challenge? Do you have excellent communication skills and a passion for helping others? We are seeking a German speaking technical support specialist to join our team at The Language Business.Job SummaryWe are a leading global tech company, and we...

  • Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom TRIA Full time

    Technical Support SpecialistTRIA is seeking a skilled Technical Support Specialist to join their technology team. As a Technical Support Specialist, you will provide technical assistance and support across the EMEA region, owning the technical escalation of 1st line end user support for computer-related questions. You will be responsible for providing...

  • Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Cardonet Full time

    Technical Support Specialist Job Vacancy at CardonetWe are seeking a skilled Technical Support Specialist to join our team at Cardonet. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our clients in a timely manner.You will be the first point of contact for many of our customers, building...

  • Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom CD Recruitment Full time

    Technical Support SpecialistCD Recruitment is seeking an experienced Technical Support Specialist to join our European team. As a Technical Support Specialist, you will be responsible for resolving technical issues that arise in a timely manner and collaborating across internal teams.Key Responsibilities:Provide technical support to customers via phone,...

  • Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Hunter Bond Full time £80,000 - £150,000

    Job Title: Technical Support SpecialistAt Hunter Bond, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our trading infrastructure, ensuring the smooth operation of our systems and applications.Key Responsibilities:* Provide technical support...

  • Technical Field Service Specialist

    3 weeks ago

    London, Greater London, United Kingdom Rise Technical Recruitment Full time

    Job Title: Technical Field Service SpecialistJob Summary:Rise Technical Recruitment is seeking a skilled Technical Field Service Specialist to join our team. As a Technical Field Service Specialist, you will be responsible for providing maintenance, installation, and commissioning services on Air Conditioning systems. This is a fantastic opportunity to work...

  • Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom https:www.energyjobline.comsitemap Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance for our diagnostic systems.Key Responsibilities:Provide technical support and maintenance for our diagnostic...

  • Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Allen Recruitment Consulting Full time

    Technical Support SpecialistOur client, a leading multinational technology company, is seeking a skilled Technical Support Specialist to join their innovative team. This exciting opportunity allows you to be part of a company that is shaping the future of technology.Key Responsibilities:Provide technical support across software, hardware, and...

  • Technical Support Specialist

    2 months ago

    London, Greater London, United Kingdom Bloomberg Full time

    Bloomberg Technical Support SpecialistJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Bloomberg. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that they have a seamless experience with our products and services.Key...

  • Technical Support Specialist

    2 months ago

    London, Greater London, United Kingdom Bloomberg Full time

    Bloomberg Technical Support SpecialistJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Bloomberg. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that they have a seamless experience with our products and services.Key...