Performance Excellence Director

3 weeks ago

London, Greater London, United Kingdom Network Rail Full time

We are seeking a Performance Excellence Director to lead our 80+ strong delay attribution team across the Southern Region for Network Rail.

About the Company

Network Rail is the guardian of the rail network in the United Kingdom, responsible for maintaining and operating the infrastructure. Our goal is to deliver a safe, reliable, and efficient service to our customers.

Job Description

The Performance Excellence Director will be responsible for developing and delivering the route train performance strategy through accurate performance data capture, analysis, and improvement programmes. The role will involve working across all Network Rail functions and external interfaces to maximise opportunities and the success of overall train performance.

Key Accountabilities

1. Lead and direct the development of strategies for performance improvement plans (PfPI) at route level and manage the delivery through robust, resourced, and managed projects which lead to minimising Network Rail Schedule 8 liability.

2. Act as the guardian of overall industry performance for the route and TOCs through the joint review, analysis, and challenging of both Network Rail and operator performance.

3. Manage the development and agreement of expenditure budgets for performance-related activities and improvement projects. Monitor and report spending and resolve variances.

4. Act as the focus for performance leadership in the route and provide expert advice and guidance on all train performance matters.

5. Direct the delivery of the delay attribution process in compliance with the regulatory requirements of the delay attribution guide and the dispute resolution framework. Effectively resolve attribution disputes working with all levels within the operators.

6. Develop roles, skills, and technologies to support Regions in the delivery of train performance-affecting processes.

7. Lead the development and delivery of Network Rail and cross-industry programmes to continuously improve the management of weather impact on the route.

8. Enable an efficient and effective delay attribution capability through the development of staff processes and adopted technology solutions.

Job Skills, Experience, and Qualifications

• In-depth knowledge of train performance processes, regimes, and procedures

• Significant knowledge of the rail industry and understanding of delivering customer satisfaction

• Successful experience in a strategic role

• Proven ability to influence cross-functional and cross-company relationships

• Able to demonstrate high numeracy and analytical skills

• Proven ability to lead and develop a broad team and deliver to tight timescales

• Commercially astute, persuasive, and customer-focused

• Able to demonstrate effective leadership, interpersonal, and communications skills

• Understanding of Six Sigma principles

Desirable

Understanding of contractual matrix

Salary

The estimated salary for this role is £80,000 - £110,000 per annum, depending on experience.

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