Commercial Performance Director

2 weeks ago

London, Greater London, United Kingdom Mace Full time

At Mace, we're redefining the boundaries of ambition. Our purpose is to create responsible places that bring transformative impact to our people, communities, and societies worldwide. To learn more about our purpose, culture, and priorities, visit our website.

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. Our values shape the way we consult and define the people we want to join us on our journey:

  • Safety first - Going home safe and well
  • Client focus - Deliver on our promise
  • Integrity - Always do the right thing
  • Create opportunity - For our people to excel

As the Commercial Performance Director, you'll oversee the operational commercial performance of our consult business projects and frameworks. You'll review the accuracy and adequacy of reporting, ensure projects meet stipulated margins, and manage risks and opportunities. You'll support project teams where necessary to ensure performance and drive financial success and overall performance of our consultancy's portfolio of projects.

Key Responsibilities:

  • Support and facilitate the successful implementation of the commercial strategy for the project in alignment with the business unit's business plan.
  • Advise and support commercial teams to ensure optimal commercial performance of projects, maximizing profitability, and improving operational efficiency.
  • Manage and lead the necessary intervention where project performance requires additional measures to support it.
  • Facilitate the understanding and management of the project's obligations, liabilities, and entitlements under the contract.
  • Support teams in identifying and realizing additional revenue and margin where appropriate.
  • Formulate with the teams, a commercial management process that yields a consistent reporting approach appropriate for the scale of project/objectives.
  • Identify, assess, and manage commercial risks, opportunities, and issues across projects, along with the appropriate response for realization and mitigation.
  • Review project KPIs and incentives, including financial forecasts, revenue recognition, and cost control, to produce commercial modeling to inform business forecasting and decision-making.
  • Ensure effective contract management and compliance throughout the project lifecycle.
  • Build and maintain strong relationships with key members of the business, understanding their needs, and delivering value through commercial solutions.
  • Act as a trusted advisor, managing stakeholder expectations, and ensuring satisfaction through proactive communication and problem-solving.
  • Represent the consultancy commercial function at senior-level meetings and external forums.
  • Provide guidance and leadership to the commercial team, deputizing for the senior commercial director.
  • In conjunction with the senior commercial director, embed a strategy and process for reviewing performance across the business, as well as a process for supporting and intervening in projects where necessary.
  • In conjunction with the senior commercial director, chair the bi-monthly performance review meetings.
  • The management and development of performance support staff to provide data, systems support, and commercial support to this role.
  • The development of internal reporting procedures and protocols, in conjunction with hub commercial leads and the finance community.
  • Conduct regular reviews of project performance, profitability, entitlement, and cost recovery.
  • Work with the senior commercial director to formulate and deliver commercial educational modules to operational teams worldwide.
  • Working with the senior commercial director to formulate a strategy around developing the right commercial culture, knowledge, and expectation in the business.

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