Head of Commercial Performance

3 weeks ago

London, Greater London, United Kingdom Mace Full time
About the Role

Mace is seeking a highly skilled and experienced Head of Commercial Performance to join our team. As a key member of our commercial function, you will be responsible for driving the financial success and overall performance of our consultancy's portfolio of projects.

Key Responsibilities
  • Support and facilitate the successful implementation of the commercial strategy for the project in alignment with the business unit's business plan.
  • Advise and support commercial teams to ensure optimal commercial performance of projects, maximizing profitability, and improving operational efficiency.
  • Manage and lead the necessary intervention where project performance requires additional measures to support it.
  • Facilitating the understanding and management of the project's obligations, liabilities, and entitlements under the contract.
  • Supporting teams in identifying and realising additional revenue and margin where appropriate.
  • Formulating with the teams, a commercial management process that yields a consistent reporting approach appropriate for the scale of project/objectives.
  • Identify, assess, and manage commercial risks, opportunities, and issues across projects, along with the appropriate response for realisation and mitigation.
  • Review project KPIs and incentives, including financial forecasts, revenue recognition, and cost control, to produce commercial modelling to inform business forecasting and decision-making.
  • Ensure effective contract management and compliance throughout the project lifecycle.
  • Build and maintain strong relationships with key members of the business, understanding their needs and delivering value through commercial solutions.
  • Act as a trusted advisor, managing stakeholder expectations and ensuring satisfaction through proactive communication and problem-solving.
  • Represent the consultancy commercial function at senior-level meetings and external forums.
  • Provide guidance and leadership to the commercial team, deputising for the senior commercial director.
  • In conjunction with the senior commercial director, embedding a strategy and process for reviewing performance across the business, as well as a process for supporting and intervening in projects where necessary.
  • In conjunction with the senior commercial director, chairing of the bi-monthly performance review meetings.
  • The management and development of performance support staff to provide data, systems support, and commercial support to this role.
  • The development of internal reporting procedures and protocols, in conjunction with hub commercial leads and the finance community.
  • Conduct regular reviews of project performance, profitability, entitlement, and cost recovery.
  • Work with the senior commercial director to formulate and deliver commercial educational modules to operational teams worldwide.
  • Working with the senior commercial director to formulate a strategy around developing the right commercial culture, knowledge, and expectation in the business.
Requirements
  • Commercial acumen: Strong understanding of commercial strategies, financial management, and contract law within a project-based consultancy environment.
  • Project management expertise: experience of overseeing complex, multi-disciplinary projects, ensuring they meet their success criteria.
  • Negotiation and communication: Excellent negotiation and presentation skills, with the ability to influence and manage relationships with clients, stakeholders, and colleagues at a senior level.
  • Leadership: experience leading commercial teams, driving performance, and developing talent in a dynamic, fast-paced environment.
  • Risk management: Ability to identify and mitigate commercial risks, and to seize opportunities to improve profitability and client satisfaction. Expertise in risk management processes and reporting.
  • Analytical Thinking: Strong analytical and financial modelling skills, with the ability to interpret complex data and make informed commercial decisions.
  • Creative, pragmatic thinker with a solution-orientated mind-set.
Education and Qualifications
  • Bachelor's degree in business, finance, quantity surveying, project management, or a related field.
  • Good working knowledge of common forms of professional services contracts, notably NEC.
  • Familiarity with basics of contract formation and operation and relevant legislation.
  • Proven track record in successfully leading the commercial performance of large, complex projects or portfolios.
  • Strong knowledge of project management methodologies, risk management, and financial controls.
  • Professional certification (e.g., RICS, CIPS, PMP) is desirable but not required.

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