Front Desk Coordinator

24 hours ago


Shrewsbury, Shropshire, United Kingdom HC One Full time

Job Overview

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  • A key role within HC One, the Front Desk Coordinator is responsible for providing exceptional customer service to visitors, residents, and colleagues.

Salary

£8.91 per hour, depending on experience and qualifications.

About the Role

  1. As a representative of HC One, the Front Desk Coordinator will be the first point of contact for visitors, ensuring a warm and welcoming atmosphere.
  2. The role involves answering telephone calls, taking messages, and handling customer enquiries in a professional manner.
  3. Responsibilities include signing in and greeting visitors, offering refreshments, and conducting daily walk-rounds to ensure the home's presentation meets company standards.
  4. The coordinator will also manage customer enquiries, update the income processing system, and provide brochures to interested parties.
  5. Additional tasks include researching local community groups, updating literature displays, and supporting the Wellbeing Co-ordinator with invitations and newsletters.

Requirements

To succeed in this role, applicants should possess excellent communication skills, attention to detail, and a friendly demeanor. A keen interest in customer service and a willingness to learn are essential.

Benefits

  • Paid Enhanced DBS/PVG
  • Free uniform
  • Homemade meal while on shift
  • Company pension scheme
  • 28 days annual leave inclusive of bank holidays
  • Group life assurance cover
  • Award-winning learning and development opportunities
  • GP online access for you and your children under 16
  • Colleague discounts
  • Wellbeing support through an Employee Assistance Programme
  • Recognition schemes and Refer a Friend initiative


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