Guest Experience Ambassador

3 weeks ago

London, Greater London, United Kingdom Marriott International Full time

Unlock a Rewarding Career at Marriott International

At Marriott International, we're seeking a skilled Guest Experience Expert to join our team at the London Marriott Canary Wharf Hotel & Executive Apartments.

About the Role

As a Guest Experience Expert, you'll be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique. You'll take the initiative to anticipate their needs, process operational requests, and provide seamless service throughout their stay.

Key Responsibilities

  • Provide services that meet and exceed guest expectations, ensuring ongoing repeat business and loyalty.
  • Warmly greet all guests with a smile, be proactive to anticipate their needs, and deliver brilliant service.
  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, and Mobile Chat.
  • Work collaboratively with all other departments to ensure guests receive seamless service throughout their stay.

What We Offer

  • A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent.
  • Part of Marriott International, the largest hospitality brand in the world, offering national and internal promotion opportunities.
  • World-class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family.
  • Discounted room nights & food and beverage, complimentary laundry, and free meals on duty.
  • Access to fabulous and flexible benefits to help you in and out of work.

Requirements

  • Proven track record in working in a guest-focused environment.
  • Ability to work collaboratively with all other departments.
  • Excellent communication and interpersonal skills.

Join Our Team Today

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

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