Customer Experience Support Coordinator

3 weeks ago


Tonbridge, Kent, United Kingdom Brook Street UK Full time £28,000 - £30,000

Job Summary: As a Customer Experience Support Coordinator, you will play a vital role in ensuring exceptional customer service across all digital products. Your primary responsibility will be to assist clients with technical queries, resolve issues promptly, and deliver high-quality support. If you're a strong communicator with experience in technical product support, we encourage you to apply.

Key Responsibilities:

  • Provide technical support to customers via phone and email
  • Assist clients with resolving technical issues and concerns
  • Implement digital products and services
  • Develop educational resources, such as guides and videos
  • Report on product performance data and suggest improvements
  • Prepare quotes and offer additional services to customers

Salary Range: £28,000 - £30,000 per annum, depending on experience.



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