Customer Experience Specialist

1 day ago


Tonbridge, Kent, United Kingdom Brook Street Full time

About the Position

We are seeking a highly skilled individual to join our team as a Customer Experience Specialist. This role requires a strong technical understanding and excellent communication skills.

Key Responsibilities

  • All aspects of support for customers regarding their Digital products
  • Assisting clients with resolving issues or concerns
  • Implementing digital products
  • Creating how-to guides and videos
  • Courtesy calls to customers ensuring all is running well
  • Reporting on product performance
  • Preparing quotes
  • Problem solving and looking at new solutions that may be better suited for customers

Company Overview

Our company is a progressive and forward-thinking organization that values its staff and rewards success. We are committed to delivering high-quality services to our clients.

Requirements

The suitable candidate will have a Technical Helpdesk/ Technical Product support background or similar. You must be a strong communicator as you will be providing support/ guidance/ step-by-step help over the phone.

Salary and Benefits

The estimated salary for this role is £28,500 per annum. The package includes 21 days holiday + 4 well being days + 8 bank holidays, free parking, Quarterly staff events with reward schemes (Employee of the Quarter/ Employee of the Year).



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