Customer Experience Manager

7 days ago


Tonbridge, Kent, United Kingdom BT Group Full time
Customer Experience Manager Position

Earn an estimated £55,000 - £70,000 per year in Tonbridge, UK. As a Customer Experience Manager at BT Group, you will be responsible for delivering exceptional customer experiences and driving sales in our retail stores.

About the Job Description:

  • Nurture a culture of high-performance that focuses on both fiscal and behavioural KPIs.
  • Create and manage a relaxed, welcoming, customer-focused environment.

Key Responsibilities:

  1. Identify and harness new retail opportunities to drive business growth and improve customer satisfaction.
  2. Lead a talented team to deliver exceptional customer experiences and achieve sales targets.
  3. Collaborate with regional managers to create long-term succession plans and ensure seamless store operations.

What We're Looking For:

  • A history of leading teams to strong commercial results.
  • Self-motivation and initiative to drive results and improve processes.
  • Established coaching and development skills to nurture a talented team.

Benefits:

  • 50% discount on personal EE mobile phone package.
  • 30% Friends and Family discount from day one (conditions apply).


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