Customer Relations Specialist

5 days ago


Tonbridge, Kent, United Kingdom Barker Munro Recruitment Ltd Full time

About the Role:

Barker Munro Recruitment Ltd is seeking a highly skilled Customer Relations specialist to join their busy Claims organisation. As a key member of the team, you will be responsible for managing complaints and assisting in investigating claims.

Key Responsibilities:

  • Logging and reporting customer complaints and concerns.
  • Liaising with policyholders regarding issues and resolving disputes.
  • Reviewing escalated complaints and conducting thorough investigations.
  • Preparing Policyholder responses and finalising all necessary documentation.
  • Collaborating with internal teams to ensure efficient case management.

Requirements:

To succeed in this role, you should have prior experience working in a Complaints or Insurance environment. Excellent communication skills are essential, along with empathy and a professional attitude.

Working Arrangements:

This organisation offers hybrid working arrangements, allowing you to split your week between the office and home.

Salary Range:

The estimated salary for this position is £27,500 - £29,750 per annum, based on industry standards and location.



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