Customer Relations Specialist
5 days ago
About the Role:
Barker Munro Recruitment Ltd is seeking a highly skilled Customer Relations specialist to join their busy Claims organisation. As a key member of the team, you will be responsible for managing complaints and assisting in investigating claims.
Key Responsibilities:
- Logging and reporting customer complaints and concerns.
- Liaising with policyholders regarding issues and resolving disputes.
- Reviewing escalated complaints and conducting thorough investigations.
- Preparing Policyholder responses and finalising all necessary documentation.
- Collaborating with internal teams to ensure efficient case management.
Requirements:
To succeed in this role, you should have prior experience working in a Complaints or Insurance environment. Excellent communication skills are essential, along with empathy and a professional attitude.
Working Arrangements:
This organisation offers hybrid working arrangements, allowing you to split your week between the office and home.
Salary Range:
The estimated salary for this position is £27,500 - £29,750 per annum, based on industry standards and location.
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