Customer Experience Champion

1 week ago


Tonbridge, Kent, United Kingdom Clarion Housing Full time

Are you passionate about making a difference in people's lives? Do you have a strong interest in technology and customer service? If so, we have an exciting opportunity for you to join our team as a Digital Support Officer

We are looking for an individual who can provide expert guidance and support to our customers across various channels, ensuring that they have a seamless experience with our services. As a key member of our team, you will play a vital role in delivering our national digital support and skills program.

Our ideal candidate will have excellent communication and interpersonal skills, as well as a strong understanding of technology and its applications. You will also be able to work effectively in a fast-paced environment and adapt to changing situations.

Responsibilities:

  • To provide expert guidance and support to customers via phone, email, and chat
  • To identify and report any technical issues or concerns that may impact customer service
  • To collaborate with colleagues to improve processes and procedures

Requirements:

  • Degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment

Salary: circa £36,000 per annum (dependent on location)



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