Study Trips Operations Coordinator

5 days ago

Manchester, United Kingdom Diversity Travel Full time
About the Role

We are seeking a highly organized and detail-oriented Study Trips Operations Coordinator to join our team at Diversity Travel. As a key member of our operations team, you will play a crucial role in planning and executing study trips for academic organizations.

Key Responsibilities
  • Liaise with Clients: Build strong relationships with our clients to understand their tour objectives and provide updates on logistics and planning.
  • Supplier Management: Work with our network of suppliers to deliver itineraries that meet our clients' needs.
  • Booking Handover: Collaborate with our Sales Executives to ensure a smooth handover of bookings.
  • Value-Added Services: Identify opportunities to provide more value and a better tour experience to our clients.
  • Documentation: Dispatch documentation to clients in a timely and accurate manner.
  • Hotel Liaison: Liaise with hotels to ensure prepayment and confirm tour details.
  • Product Development: Work with our product team to ensure our tour products and database are constantly developing and improving.
Requirements
  • Excellent Customer Service: Provide exceptional customer service experience, ideally gained in a travel reservations, retail travel, or event planning environment.
  • GDS Knowledge: Possess a working knowledge of a Global Distribution System (GDS).
  • Initiative and Problem-Solving: Demonstrate initiative and problem-solving skills to thrive in a high-volume and varied environment.
  • Time Management: Possess good time management skills to meet deadlines and prioritize tasks.
What We Offer
  • Competitive Salary: Salary up to £26k (dependent on experience) plus OTE bonus £6k (links to performance).
  • Annual Leave: 31.5 days Annual Leave (including bank holidays), rising by 1 day (pro rata) after 12 months of service.
  • Employee Benefits: Enjoy excellent opportunities for progression in a fast-growing company, as well as access to an Employee Assistance Program, pension, life assurance, season ticket loan, discounted staff travel, and cycle to work scheme.
About Us

Diversity Travel is a successful travel management company for the charity and academic communities. We are passionate about developing our people, creating dynamic partnerships with our customers, and providing responsible travel solutions. We prioritize sustainability, ethical practices, and responsible travel to ensure our service leaves a positive and lasting impression.

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