Academic and Field Trip Consultant

3 months ago

Manchester, United Kingdom Clarity Travel Full time

**Overview and what we offer**
- Monday - Friday 37.5hrs
- Refer a friend for £1000 bonus which is unlimited
- Extra earning potential with Incentive Scheme
- Generous holiday entitlement, 23 days + 1 extra to be taken in December + Bank Holidays
- Staff Awards
- Hotel and airline discounts
- Discounts on sporting events and tickets
- Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
- Employee Assistance Programme
- ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE**:

- At Clarity we not only listen, we adapt and we deliver

**Who are we?**

**Clarity Business Travel**
A top 10 UK-based Travel Management Company which is part of **The Portman Travel Group click here to view our** **LinkedIn Careers Page**
and includes **Brighter Events**, **Elegant Resorts**, **If Only** and **Destination Sports Group**.

With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.
As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.

**Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral.**

**Your new role**

Key purposes of this role are;
- To provide a solution and develop processes to enable us to process academic group and field trip needs and requirements efficiently, including but not limited to; flight groups, rail groups, hotel groups, UK packages, overseas packages.
- Manage the provision and delivery of all academic field trip enquires.
- Work with our account management and sales teams to grow and develop the academic field trip business, increasing turnover and margin.
- Development relationships with key academic suppliers and service providers who can improve our offering and our reputation within the SUPC and LUPC frameworks

Due the nature of the some of the clients you will have to complete in-depth security checks

**Accountabilities**
- Work with the management team to investigate current process and procedure and provide recommendations for improvement.
- Lead and coordinate new requests for academic groups and field trips
- Constantly input ideas and suggestion to operational and administration processes in conjunction with the company and ISO standards.
- Work with management to create a process to identify event opportunities effectively so we are able to maximise the opportunity to offer and promote our full range of services.
- Work with Sales and Account Management to promote and increase academic business.
- Successfully deliver proposals within SLA and to exacting standards
- Promote the Brighter Events brand by attending industry events and utilising social media accounts, website, and marketing opportunities
- Achieve own KPI’s and targets.
- _Ensure all processes follow company standards and those laid out in the entire ISO procedures manuals_

**Please note, only applicants who meet most of the essential criteria will proceed to the next stage of **the selection processes.**

**Essential**
- The ability to project management and control logistics when coordinating large group bookings and or multi component trips.
- Have experience working within Group Travel coordinating large groups
- Commercial hotel and contracting knowledge and the ability to negotiate
- Excellent knowledge of the academic sector
- Excellent customer service skills
- Exceptional communication skills both verbal and written
- Excellent time management and organisation skills
- Ability to negotiate to achieve amicable solutions
- Knowledge of and understanding of commercial practices and booking financials
- Professional approach to matters under stressful, pressurised, and demanding environments
- Ability to think logically and consider all relevant aspects with strong analytical skills

GDS and group travel knowledge including rail would be advantageous.

**Essential**
- The ability to project management and control logistics when coordinating large group bookings and or multi component trips.
- Have experience working within Group Travel coordinating large groups
- Commercial hotel and contracting knowledge and the ability to negotiate
- Excellent knowledge of the academic sector

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